Apr 2019 – Jun 2021 · 2 yrs 2 mos

Apr 2017 – Mar 2019 · 1 yr 11 mos

• Solving complex global problems in Travel & Hospitality domain. Launching new product lines.
• Heading global product portfolio with customers across the world & distributed teams.
• Leading cross functional teams & owning product vision, strategy, growth, roadmap, design, customer experience, go to market strategy etc for product portfolio.
• Moving the needle on Revenue, NPS, Retention, Engagement, Conversions & Product Performance Metrics.
• Leading & building global product team with strong focus on coaching & development.
• Working closely with Engineering & Sales leaders to execute on vision. Delivering high quality products.
• Evangelizing hospitality products across the globe. Medium could be a talk in a global events or general customer interaction.
• Building a culture of speed, collaboration, customer obsession & excellence across teams.
• Responsible to define & own OKRs across the company.
• Responsible to setup a framework of innovation across the company.

Aug 2015 – Mar 2017 · 1 yr 7 mos · Gurgaon

• Product Leadership for Android, iOS apps & website.
• Sales, BD & revenue generation for tie-ups with 400+ premium properties across Delhi / NCR.
• Raised USD 50,000.
• Investors, partners & all other stakeholder management.
• Driven 10+ Million INR of GMV to partners.
• GoYaNo Won VCIC Startup of the year award in 2015.
• Checkout GoYaNo Platform:
• Playstore: https://play.google.com/store/apps/details?id=com.goyano&hl=en
• Appstore: https://itunes.apple.com/in/app/goyano-explore-events-offers/id1089167401?mt=8
• Web : http://www.goyano.com
• About GoYaNo
• GoYaNo is a marketplace which enables restaurants, artists, event managers to list events & real time offers. It is built as a social platform where users can follow & chat with their favourite restaurants, artists and like minded community.
• The vision is to bring the entire events & food ecosystem under one social platform. It will be a highly engaged community allowing free flow of authentic information directly from the source & will also act as a marketplace by allowing transactions like events/table booking, real time offers, artist discovery, artist booking & much more.

Apr 2014 – Sep 2015 · 1 yr 5 mos

• Heading critical products like Search & Catalog driving majority of Snapdeal revenue.
• Strategising with founders & CPO to beat competition & create moat through product & tech.
• Creating a team of 25 product professionals from the scratch to lead key verticals.
• Understanding problems & opportunities to convert them into value through product.
• Evangelising product to internal vertical heads, partners & potential new hires.
• Leading cross-functional teams for defining the vision & overall execution.
• Lead Catalog product to scale product listings 100 times. From 5000 to 5 Lac a day.
• Lead Localisation across platforms to increase conversions by 30% from tier III cities.
• Lead SEO, Personalisation, Image Search & processing, Seller integration, Listings etc.
• Brief list of areas worked on:
• Internal site Search (web, mobile site and apps)
• Search Analytics / Operations
• Image Search
• Personalization across platforms
• Search Recommendations
• localization across platforms
• SEO (Web and mobile)
• Social media integration with the product (web, mobile site and apps)
• Catalogue operations and systems
• Tech/API integration with large sellers (Mahindra retail, Madura garments etc)
• Image processing
• Filters

May 2012 – Mar 2014 · 1 yr 10 mos

Jul 2013 – Sep 2013 · 2 mos

Mar 2013 – Mar 2013 · 0 mo

• Taught a course to PGPM students on eCommerce

Jan 2013 – Jan 2013 · 0 mo · Gurgaon

• - Delivered guest lectures in MDI Gurgaon. Primarily around eCommerce and entrepreneurship.

Dec 2012 – Dec 2012 · 0 mo · Mumbai

• Delivered a guest lecture on "Effective leadership in start-ups" for PGDM students in SPJIMR.
• This was based on Kornferry's leadership traits and real life experiences.

Jul 2011 – Dec 2011 · 5 mos

• Led the effort for branding of Sun Life ISC with two main goals; 1) To make people aware of Sun Life ISC 2) To
• Represent Sun Life ISC as an employer of choice in consistency with its brand identity.
• Collaborated with vertical heads to develop an understanding of Sun Life ISC’s vision and current brand identity.
• Identified the brand identity of SLF Canada and worked on the vision of Sun Life ISC for the next 2-3 years.
• Identified the current brand image of Sun Life ISC and benchmarked it against industry practices.
• Defined brand positioning of Sun Life ISC as an employer in line with the strategic goals of Sun Life ISC.
• Designed the creative material for the suggested brand positioning and created a complete brand plan for Sun Life ISC including internal and external communications.

Jan 2009 – Apr 2012 · 3 yrs 3 mos

• Led a team of 4-12 in several organization level projects and end to end web development projects.
• Responsible for leading and managing IT development projects in Insurance. Responsible for business analysis, scoping, estimation, delivery management, team management and people management.
• Led global team (sitting in Ireland, India & US) and managed web development projects using technologies like Java, J2EE, Flex, Hibernate, cold Fusion etc.
• Excellent knowledge of Waterfall, RUP & Agile methodologies.
• Responsible for creating project management plan, risk management plan, configuration management plan, defining scope along with business partners in US and Ireland, resource planning and reporting.
• Web Projects managed include Annuities Transfer Liquidation and Maintenance, Annuities New Business, Annuity Suitability, Distributor Management System and International funds processing.
• Went to US two times to pitch for technology solutions to the clients and senior business partners, understand the business and provide technology consulting.
• Project Lead (Innovation and Change Management) Aug 2010 – April 2012
• Led the effort for creating a culture of Innovation across Sun Life Financial. Created a framework for Innovation Management and ran it for 2 years realizing a benefit of nearly US $80,000.
• Created the change management plan (Using McKinsey’s 7S Framework) to bring about a culture of innovation.
• Lead the Innovation council committee comprising of all functional heads and MD.
• Have set Innovation goals in line with the strategic goals of Sun Life Financial Inc. and Sun Life ISC, executing them and tracking them to closure.

May 2007 – Mar 2011 · 3 yrs 10 mos

Aug 2005 – May 2007 · 1 yr 9 mos

Aug 2005 – May 2007 · 1 yr 9 mos

• Module Lead Aug 2005 - May 2007
• Led a team of four associates to provide Technology Consulting services and technology solutions to telecom clients (primarily AT&T US).
• Negotiated a deal with AT&T for functional enhancement of an existing project management and tracking system, resulting in additional revenue of $150k.
• Led customer delight initiative whereby various improvements & performance enhancements were done in existing systems, resulting in an increase in customer satisfaction index from 82% to 90%.
• Responsible for configuration management for complete IBU (CSPD). Created configuration management plan for the IBU and executed it.
• Led software development projects for AT&T US. Primarily around project management & customer relationship management.
• Trained 30 associates on configuration management and prepared them to start their on the job training and be billable.