Jul 2022 – Oct 2024 · 2 yrs 3 mos · Bengaluru, Karnataka, India · Hybrid

• Led infrastructure optimisation initiatives that significantly reduced platform costs and boosted performance across the stack.
• Migrated core systems to self-managed open-source solutions for search and deployment, enhancing operational control and eliminating vendor lock-in.
• Built and scaled five high-performing engineering teams, driving innovation and achieving the highest employee satisfaction scores in the organisation.
• Delivered AI/ML-powered features such as automated content summarisation and doubt resolution, directly improving learning outcomes and user engagement.
• Established centralised services for authentication, notifications, and content management, accelerating cross-team development and standardising service delivery.
• Collaborated closely with product and business teams to align the technology roadmap with growth goals, feature adoption, and revenue objectives.

Apr 2017 – Jul 2022 · 5 yrs 3 mos · Bengaluru, Karnataka, India · On-site

• Designed and delivered scalable payment features to support diverse customer use cases, ensuring high availability and low latency at a global scale.
• Led the end-to-end migration from Oracle to DynamoDB across distributed systems, achieving zero downtime and seamless customer experience.
• Engineered core database components to handle high-frequency update operations, reducing operational costs and improving system responsiveness.
• Implemented automated infrastructure scaling to handle peak traffic spikes during major sales and events, maintaining system stability.
• Served as a security certifier, reviewing architecture and code for vulnerabilities and enabling other teams to build secure applications at Amazon scale.

Sep 2015 – Mar 2017 · 1 yr 6 mos · Noida Area, India · On-site

• Ownership of order management system (OMS) for handling the entire order journey post-placement
• of orders
• Responsible for Automation of various workflows to reduce manual effort and avoid human errors.
• Build internal tools like OMS from scratch, which helped the warehouse, customer care, and logistics
• teams track and optimize their daily tasks.
• Worked closely with business and operation teams for product development, ensuring easy adoption
• and timely delivery of the entire functionality of the product.
• Hired and built a team of 10+ engineers for Backend and Frontend.
• Responsible for seller pay-outs and audits.
• Built notification system for third parties like sellers, logistic partners and customers

Jul 2011 – Sep 2015 · 4 yrs 2 mos · Noida Area, India · On-site

• Owned and enhanced the return order journey and mobile backend APIs, significantly boosting operational efficiency and customer satisfaction.
• Spearheaded the development of systems for Net Promoter Score (NPS) tracking and seller ratings and integrated one-click actions on Gmail and Google Plus to improve user engagement and feedback collection.
• Collaborated closely with marketing and business teams to execute impactful marketing initiatives, aligning tech delivery with growth goals.
• Led the migration from a PHP-based tech stack to Node.js, modernising the platform and improving scalability and performance.
• Developed recharge systems compatible with multiple channels, including SMS, IVR, and email, enabling frictionless, cross-platform transactions.
• Automated core technical operations using IVR-based solutions, reducing manual intervention and improving support efficiency.
• Designed and implemented a closed-loop wallet system, empowering customer support and operations teams to handle financial workflows more effectively.

Aug 2007 – Jul 2009 · 1 yr 11 mos · Bengaluru, Karnataka, India · On-site

• Part of the software development team and was responsible for the application for enabling trading.
• Drove discussions for gathering client requirements, analyzing them, and working on their solutions.
• Build modules like 1-click order, risk management system, automated trading through the technical graph

Jun 2006 – Jul 2006 · 1 mo · New Delhi Area, India

• Micromax is a telecom hardware company while deals in mobiles, GSM accessories. There I tried to develop an inventory control system which can help them to deal with daily Inventory management. We used Visual C++ to develop the software. There I learnt about working in professional environment and to understand the customer need.