Jan 2018 – May 2023 · 5 yrs 4 mos · Windsor, Ontario, Canada

• Prepared dockets for B2 and B3
• Completed B2’s and B3’s on Trade Smart Web and AS400
• Created and submitted entries to customs on AS400 using appropriate classification and tariff treatment
• Worked on DAS and rejects from customs
• Addressed clients and customs agents over emails and calls
• Ensured proper and accurate information in terms of – value, classification, country of origin, tariff treatment, description was provided for custom clearance along with verification of information from the client
• Helped Manager to prepare reports and worksheets on excel for management meetings

Mar 2017 – Nov 2017 · 8 mos · Mississauga, Ontario, Canada

• Audited and processed sales order on SAP
• Ensured all orders are progressing through the various stages to meet delivery dates to customers
• Provided prompt customer service and support to customers, branches and dealers
• Managed entire delivery experience for our customer; owner of initial Web Scheduler process
• Answered general phone inquiries using professional and courteous manner
• Directed phone inquiries to the appropriate staff members
• Replied to general information requests with the accurate information
• Greeted clients/suppliers/visitors to the organization in a professional and friendly manner
• Identified and resolved issues on orders with customers and internal partners using CRM software
• Managed Reception duties such as answering phones and greeting customers
• Created WO’S & PO’S on company specific ERP software and generated invoices
• Made feedback calls to customers and maintained progress report of technicians

Dec 2015 – Nov 2016 · 11 mos · Pune/Pimpri-Chinchwad Area

• JOHN DEERE INDIA PVT LTD. DEC2015 – NOV2016
• Administrative Assistant/ Executive Assistant
• General Administration
• Managing day to day calendar activities and coordinating meetings.
• Oversaw day-to-day operations, including security, office supplies, general office expenses, courier / postal services, and personnel welfare.
• Guided vendor selection and management efforts. Obtained vendor quotations, negotiated prices, and finalized contracts.
• Administered expenses and focused on minimizing operational expenses / costs.
• Ran cost analysis and implemented effective cost saving measures.
• Purchasing & Procurement
• Created PR & PO’s on SAP.
• Negotiated vendor quotations for quality products and changed to new vendor.
• Travel Management
• Managing employee travel between geographically distributed offices.
• Processed visa and passport information and ensured availability of airline tickets.
• Arranged accommodations for employees.
• Provided adequate support to employees being transferred between cities; secured accommodations and transportation.
• Visitor Management
• Communicated with international and domestic clients to discuss travel plans.
• Arranged visitor accommodations, including hotels, meals, and meetings.
• Ensured visitors were greeted upon arrival at the airport.
• Event Management
• Organized cultural events, team building activities, and monthly birthday celebrations.
• Coordinated talent show, Finance All Hands meet and annual picnic to employees; organized venue, catering, and transportation for employees

Nov 2011 – Sep 2014 · 2 yrs 10 mos

• General Administration
• Oversaw day-to-day operations, including security, office supplies, general office expenses, courier / postal services, and personnel welfare.
• Supervised front office, transport, canteen, corporate apartment, and housekeeping services.
• Guided vendor selection and management efforts. Tracked renewal schedule of various maintenance contracts and Annual Maintenance Contract (AMC) for office services and facility / utility equipment. Obtained vendor quotations, negotiated prices, and finalized contracts.
• Administered expenses and focused on minimizing operational expenses / costs. Reduced the number of four-seater cabs and introducing 17-seater buses; efforts saved $2,500 per month. .
• Ran cost analysis and implemented effective cost saving measures. Established fixed pickup and drop off times to reduce transportation costs by approximately $3,000 per month.
• Monitored materials entering and exiting the company. Updated register with material information.
• Purchasing & Procurement
• Negotiated vendor quotations for quality products and changed to new vendor, saving $1,850 per year. Purchased hardware or software as needed.
• Travel Management
• Developed efficient process and system for managing employee travel between geographically distributed offices.
• Advised senior management on developing travel policies.
• Processed visa and passport information and ensured availability of airline tickets.
• Arranged accommodations for employees.
• Provided adequate support to employees being transferred between cities; secured accommodations and transportation.
• Visitor Management
• Communicated with international and domestic clients to discuss travel plans.Arranged visitor accommodations, including hotels, meals, and meetings.
• Ensured visitors were greeted upon arrival at the airport.
• Event Management
• Coordinated talent show, open house, and annual picnic for up to 600 employees; organized venue, catering, and transportation for employees.

Feb 2010 – Feb 2011 · 1 yr · Noida, Uttar Pradesh, India