Jun 2022 – Present · 3 yrs 11 mos · Noida, Uttar Pradesh, India

• Documentation Specialist, Technical Writer

Jun 2011 – Mar 2022 · 10 yrs 9 mos · Noida Area, India

• Key Responsibilities:
• Deliver customer oriented documentation in close collaboration with Subject Matter Experts, the documents include:
• User Guides, IP Manuals, Application Notes, Release Notes and Installation Guides.
• Independently own the IP modules and lead the Automotive VDK documentation team.
• Introduced single sourcing for Automotive VDK document set.
• Use Automap WebWorks Publisher to publish FrameMaker documents in HTML, and Eclipse help plug-in formats.
• Use Adobe FrameMaker 7.0 to document the IPs.
• Key member of migration team; FrameMaker 7.0 to FrameMaker 11.
• Own the maintenance of Perfoce Visual Client for TechPubs. Help team trouble shooting related issues.
• Created several scripts using p4v command line options.
• Create and troubleshoot Adobe Acrobat 8 pro related issues and batch scripts.
• Successfully handled strict timeline projects single handed.
• Process oriented:
• >>Drive the process documentation for the team
• >>Introduce new process to help team ramp up on repetitive tasks
• >>Introduced Adobe Shared Review for the team and trained RnD for proper use of the process. Received spot award after this process was accepted and appreciated globaly by RnD.

Oct 2007 – Feb 2011 · 3 yrs 4 mos · Noida, Uttar Pradesh, India

• Key Responsibilities:
• Develop customer oriented documentation in close collaboration with Subject Matter Expert and Lead Writer, the documents include:
• User Guides, Targeting Manuals, Quick Starts, Application Notes, and Online Help.
• Create cheat sheets for CodeWarrior Eclipse-based IDE.
• Use WebWorks Publisher 2003 to publish FrameMaker documents in CHM, HTML, and Eclipse help plug-in formats.
• Use Adobe FrameMaker 7.2 to document Freescale's CodeWarrior software.
• Report GUI usability issues to development team in order to enhance end user experience.
• Significant Highlights:
• Awarded Bravo for delivering quality documentation for CodeWarrior Eclipse-based IDE.
• Coordinated with the team to create a documentation checklist.
• Successfully handled strict timeline projects single handedly.

Sep 2006 – Sep 2007 · 1 yr · Gurugram, Haryana, India

• Key Responsibilities:
• Create, update and maintain documents for internal and external customers, the documents include:
• User Guides, Installation Guides, Interface Description Guides, Document Help Sets, and Online Help.
• Maintain Customer Product Information (CPI) discipline comprehensive information on internal web page (Wiki Page).
• Maintain document database and release information for each product delivery.
• Act as CPI Discipline representative for R&D India and participate in various CPI forum discussions.
• Suggest user interface changes to programmers in order to improve product usability.
• Significant Highlights:
• Received Award of Excellence for development of VXML IVR Application CPI.
• Received Falcon award for successfully handling multiple projects at a time.

Feb 2005 – Sep 2006 · 1 yr 7 mos · Noida, Uttar Pradesh, India

• Key Responsibilities:
• Create, updated and maintain customer-oriented documents such as:
• User Guides, Installation Guides, Maintenance Guides, Help Pages, Quick Reference Guides, Training material, and Web pages for Intranet.
• Maintain comprehensive document set on intranet and provide easy access to product information to the employees.
• Investigate and report product bugs and discuss the same with testing and development teams.