Sep 2022 – May 2025 · 2 yrs 8 mos · Noida, Uttar Pradesh, India

• Global Upside supports international businesses with end-to-end Accounting, Payroll, HR, Compliance, and Talent Acquisition solutions. We provide support in 100+ countries with clients including both established multinationals and high growth companies.
• > Responsible for People, Processes, Clients, and Financials.
• > Responsible for Performance Management, Training, Development, Learning, and Growth, Grievance Handling, and Leading Teams.
• > Responsible for SLA Management (Service Level Agreements) – Accuracy, Turnaround Time, Process streamlining, Process Improvements, and Continuous Improvement.
• > Responsible for Stakeholder Management, Transition Management, Change Management, Escalation Management, and Communication Management.
• > Responsible for Managing SOW, Measure & Matrices.
• > Responsible for Billing/Invoicing, Efficiency Management.

Apr 2020 – Sep 2022 · 2 yrs 5 mos · Noida, Uttar Pradesh, India

• Global Upside supports international businesses with end-to-end Accounting, Payroll, HR, Compliance, and Talent Acquisition solutions. We provide support in 150+ countries with clients including both established multinationals and high growth companies.
• Our PEO services help companies hire employees fast without having to set up legal entities in foreign jurisdictions. Mihi – our HR technology – is the only cloud-based time and benefits management software that is compliance ready for more than 80 countries out of the box. Our Talent Acquisition team specializes in making the process of direct hire, interim hire, and RPO effortless and efficient for everyone involved.
• > Managing end to end employee life cycle from creating employment contract to terminations for clients and employer of record (EOR).
• > Interact with stakeholders and COEs for queries on systems and processes.
• > Worked with technical teams for enhancing the HR system by designing, testing, reporting issue logs for new modules such as Onboarding, Termination and Certification System
• > Preparing employment contracts for new hires basis PEO / client requirements.
• > Facilitating background verification and medical check for new hires basis client requirement through in-country vendors.
• > Initiating new hire onboarding and validating the onboarding documents (personal, bank information, benefits enrolment, citizenship information).
• > Setting up people-soft/ HRMS, payroll, IT and benefits of new hire for smooth joining experience.
• > Work closely with onshore HR’s in welcoming the new hire and managing the physical formalities.
• > Reporting the new hires status through online reporting mechanism and sharing the weekly report with stakeholders and clients.
• > Sending monthly input for payroll deductions and payment basis adhoc requests.
• > Procuring contracts from vendors with best quotations and validating invoices for payment.

Nov 2016 – Mar 2020 · 3 yrs 4 mos · Noida, Uttar Pradesh, India

• Global Upside supports international businesses with end-to-end Accounting, Payroll, HR, Compliance, and Talent Acquisition solutions. We provide support in 100+ countries with clients including both established multinationals and high growth companies.
• > Led end-to-end onboarding processes, ensuring timely hiring and smooth integration of new employees of the clients.
• > Supervised and mentored the HR team to achieve departmental goals and maintain operational excellence.
• > Drove employee engagement initiatives to strengthen workplace culture and improve retention.
• > Ensured compliance with labor laws, HR policies, and regulatory requirements.
• > Resolved employee grievances, promoted conflict resolution, and maintained a positive work environment.
• > Coordinated training and development programs to address skill gaps and enhance employee capabilities.
• > Oversaw payroll accuracy, benefits administration, and HR operations.
• > Supported HR strategy by aligning people initiatives with organizational objectives.
• > Prepared and analyzed HR reports to provide insights and recommendations to management.

Dec 2011 – Oct 2016 · 4 yrs 10 mos · Noida, Uttar Pradesh, India · On-site

• AGNITY Global Inc., (AGNITY) is a global provider of Intelligent Business Communication Apps and infrastructure for Communications and HealthCare verticals.
• > Preparing employment contracts for new hires.
• > Initiating new hire onboarding and validating the onboarding documents (personal, bank information, benefits enrolment, personal documents).
• > Implemented a well-designed induction program to ensure smooth entry of the new employee into the main stream of the company.
• > Handling time management system & maintenance of attendance sheet on monthly basis for payroll processing.
• > Rolled out Organizational Announcement for New Employees & help resolve all the queries in the initial stint of the employee.
• > Employee services supervision (opening new salary account, Employee-id, creating and configuring email-id, visiting card).
• > Conduct exit interview to have a feedback about the reason for exit, suggestions from the resigned staff.
• > Managing the process of campus recruitment, which involves planning the campus recruitments for the year, organizing events at the campus etc.