Jomy Mathew

CEO

Bengaluru, Karnataka, India12 yrs 1 mo experience

Most Likely To SwitchAI ML Practitioner

Key Highlights

Achieved ₹600Cr+ AUM in 12 months.
Drove 25% quarter-over-quarter growth in disbursals.
Improved sales conversion rates through data-driven strategies.

Stackforce AI infers this person is a Fintech professional with strong expertise in product operations and customer experience.

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Skills

Core Skills

Product OperationsBusiness StrategyProduct ManagementUser ExperienceBusiness OperationsCustomer ExperienceData AnalysisCustomer ServiceFinancial Management

Other Skills

Acceptance CriteriaAutomationBRD PreparationBacklog PrioritizationBank ReconciliationBudget ManagementBusiness Case PreparationBusiness Process DesignCRM IntegrationChatbot DesignCorporate FinanceCustomer SatisfactionDashboardsData ScienceFinancial Accounting

About

Eye on the target, two bricks on the throttle

Experience

50fin

3 roles

Director - Growth & Business Operations

Promoted

Oct 2025 – Present · 5 mos · Bengaluru, Karnataka, India · On-site

Head- Business Operations & Strategy

Promoted

Sep 2024 – Oct 2025 · 1 yr 1 mo · Bengaluru, Karnataka, India · On-site

Managing end-to-end P&L responsibility for a B2C lending app; achieved ₹600Cr+ AUM within 12
months and drove 25% quarter-over-quarter growth in disbursals.
Led product strategy, roadmap, and execution for a digital lending platform; improved sales conversion
rates through data-driven funnel optimization and feature development.
Designed and implemented operational workflows; reduced manual touchpoints in the Loan
Against Securities (LAS) journey by 40%, increasing self-serve adoption.
Directed cross-functional teams across customer success, sales operations, risk, and revenue
operations to deliver a seamless and scalable consumer experience.
Developed and enforced SOPs and operational playbooks; tracked and improved KPIs including SLA
compliance, First Response Time (FRT), and First Time Resolution (FTR).
Mentored and coached team members to become high performers; built a culture of accountability,
continuous improvement, and execution excellence.
Owned and optimized customer and seller experience from onboarding to issue resolution; improved
engagement, satisfaction, and retention through structured feedback loops.
Drove end-to-end execution with a founder mindset; solved complex operational challenges, launched new initiatives, and scaled systems for sustainable growth.

Product StrategyP&L ManagementOperational WorkflowsKPI TrackingTeam MentoringProduct Operations+1

Lead - Product & Customer Experience

Nov 2023 – Sep 2024 · 10 mos · Bengaluru, Karnataka, India · On-site

Paperflite

Product Manager

May 2023 – Sep 2023 · 4 mos · Chennai, Tamil Nadu, India · On-site

Sprint Planning
Backlog prioritisation
User Stories/Epics
Requirement Gathering (Functional & Non Functional)
Acceptance Criteria for User Stories to be used by testing team
Product Adoption
Identified gaps in data collection/touch points for user journey
Increased WAU by 20%
Initiated the project to implement feature wise tracking

Sprint PlanningBacklog PrioritizationUser StoriesAcceptance CriteriaProduct AdoptionProduct Management+1

Zestmoney

2 roles

Assistant Manager - Business Operations & Customer Experience

Promoted

Apr 2022 – Apr 2023 · 1 yr

Customer experience Data Analysis
Data- Driven Product enhancements
Dashboards - Operational Metrics
BRD Preparation for product improvements/Salesforce implementations for customer experience
Product Operations/Analytics to help identify feature development & product adoption
Scrum meetings for Customer Experience Product Improvements
Projects
Worked with Data Science to implement NLP based categorization for customer queries.
Identifying Junk Mandates to improve repayment percentages by 15%.
Reporting - Daily/Weekly/Monthly dashboards
CSAT
DSAT
AHT/First Response Time/First Resolution Time
Query Categorization based on channels & Escalations within those queries
Automations & Digitalisation - Zendesk ticketing Implementation & Chatbot
Product Operations/Analytics to help identify feature development & product adoption - Scrum meetings for Customer Experience Product Improvements Projects - Data Science to implement NLP to categorize customer queries. - Identifying Junk Mandates to improve repayment percentages by 15%. - Reporting - Daily/Weekly/Monthly dashboards - CSAT - DSAT - AHT/First Response Time/First Resolution Time -Query Categorization based on channels & Escalations within those queries -Automations & Digitalisation - Zendesk ticketing Implementation & Chatbot

Data AnalysisProduct OperationsDashboardsBRD PreparationScrum MeetingsBusiness Operations+1

Process Analyst - Business Operations

Aug 2020 – Mar 2022 · 1 yr 7 mos

Led a 4-member Root Cause Analysis (RCA) team, resolving high-priority escalations and driving systemic fixes to reduce repeat queries by 30%.
Identified and eliminated bottlenecks across vendor, agent, and product workflows, contributing to a 20% improvement in process efficiency.
Designed and implemented SOPs and workflow frameworks, standardizing operations and enhancing cross-functional collaboration between CX, product, and customer support teams

Root Cause AnalysisProcess EfficiencySOP DesignBusiness OperationsCustomer Service