Smita Singh

Product Manager

India14 yrs 4 mos experience
Highly Stable

Key Highlights

  • Proven track record in driving business success.
  • Expert in project management and client engagement.
  • Strong financial acumen optimizing ROI for clients.
Stackforce AI infers this person is a strategic leader in Education and Corporate Communication sectors.

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Skills

Core Skills

Human Capital ManagementProject ManagementCommunity ManagementRecruitmentCommunication StrategyHuman ResourcesTrainingMarketingCommunication

Other Skills

Administrative SupportBrand DevelopmentBrand ManagementBrandingCustomer SupportEvent ManagementInduction ProgramLeadershipManagementMarketing StrategyPublic RelationsRecruitingSalesService ManagementSocial Media Marketing

About

Dynamic and results-oriented professional with a proven track record in driving business success through confident decision-making, insightful technological expertise, and project leadership. Possessing executive presence and a global perspective, I excel in influencing clients at all organizational levels while delivering excellence in project management. With a keen financial acumen and a focus on innovative solutions, I consistently optimize ROI for clients while driving the business development.

Experience

S p jain school of global management

Senior Manager

Jun 2023Present · 2 yrs 9 mos

  • Led end-to-end ownership and oversight of the admission process and lifecycle, ensuring seamless execution and achievement of admission targets and KPIs.
  • Provided comprehensive consultancy services to students and parents, offering both professional and personal counseling to address their needs and drive enrollment.
  • Took ownership of payment, documentation, and process execution, ensuring compliance and efficiency throughout the admission process.
  • Successfully delivered on targets and KPIs set for the admission office and onboarding unit, contributing to the institute's growth and success.
  • Facilitated smooth student onboarding processes across India and international college locations, fostering brand awareness and student engagement.
  • Spearheaded targeted branding campaigns through seminars, student meets, and HR summits, enhancing the institute's visibility and reputation.
  • Developed impactful sales and marketing collaterals to support promotional activities, effectively showcasing the institute's offerings to prospective students and stakeholders.
  • Drove cross-functional initiatives to support senior management decision-making, collaborating with various departments including Strategy, Administration, Teaching Staff, and Admissions Office to achieve organizational objectives.
Human Capital ManagementCommunicationHuman ResourcesMarketing StrategyBrandingSales+3

Great learning

Community Manager

Oct 2021Mar 2023 · 1 yr 5 mos

  • Played a key role in executing the acquisition platform strategy, developing the roadmap, and defining success metrics to ensure effective student and trainer acquisition.
  • Organized and actively participated in events aimed at student and trainer acquisition, fostering continuous engagement within the community.
  • Led strategic efforts to fulfill recruitment requirements, ensuring alignment with organizational goals and objectives.
  • Conducted thorough profiling of prospective students to identify the most suitable candidates for the courses, providing counseling and consistent follow-up to drive enrollment.
  • Worked collaboratively with cross-functional teams to align all stakeholders towards achieving the collective goals of the organization.
  • Managed all internal and external documentation related to sales, recruitment, and onboarding processes, ensuring compliance and efficiency.
  • Oversaw the complete onboarding lifecycle for both students and trainers, ensuring a seamless transition and positive experience for all parties involved.
Community ManagementRecruitingSalesEvent ManagementRecruitment

School of management sciences, varanasi

Administrative Head

Jun 2013May 2020 · 6 yrs 11 mos

  • Originated internal communications role and implemented internal communication strategy to support employee & student engagement, retention, and grievances. Participated and led the efforts for student recruitments through different channels.
  • Provided counseling to various committees, including academic boards, governing bodies, and task groups, ensuring effective communication and collaboration.
  • Played an integral role in the student recruitment process by utilizing various channels and organizing events to attract prospective students.
  • Conducted demographic profiling to identify the most suitable recruitment locations and strategies for targeting specific student demographics.
  • Provided administrative support and ensured the smooth functioning of recruitment events, contributing to the overall success of the recruitment process.
  • Drafted and interpreted regulations, establishing channels to address queries and complaints, thereby enhancing organizational effectiveness and stakeholder satisfaction.
  • Strategized and formalized external communications strategies to enhance brand presence and reputation, ensuring effective communication with external stakeholders.
CommunicationRecruitmentAdministrative SupportCommunication Strategy

Deloitte

Senior Human Resources Specialist

Aug 2009Jan 2011 · 1 yr 5 mos · Greater Hyderabad Area

  • Planned and implemented employee and corporate communication campaigns. Designed collateral materials to develop the communication strategy and process. Provided training to different teams for effective communications.
  • Provide employee benefit material, including guides, direct emails, presentations, and handbooks to train and raised awareness about effective communications.
  • Preparing schedules for Training & Development & Conduct Virtual Training Programs.
  • Managing training and educational records, to software for distributing courses over the Internet with features for online collaboration
  • Display scores and transcripts
  • Grading of coursework and roster processing, including wait listing
  • Web-based or blended course delivery
Human ResourcesTraining and DevelopmentCommunicationTraining

The times of india

NIE Executive

Oct 2005Aug 2007 · 1 yr 10 mos · Greater Hyderabad Area

  • Was part of marketing team and managed the internal and external communication. Managed regular communication with Schools for sufficient and successful NIE events. Setup effective internal communication for fluent coordination between cross functional teams.
  • Marketing the programme, providing customer support service and canvassing for subscription enrolments in pre-determined geographical areas.
  • Maintaining customer communication and relationship.
  • Brand building through various events.
  • Creating and Managing Recruitment,HR Policies such Leaves, Attendance, Employee Handbooks, Induction, and cross functional coordination.
  • Maintain HR database, records and consolidated reports/MIS
  • Coordinating with the finance department in generation of final salary report and remittance of the salary into corporate salary a/cs
MarketingCommunicationCustomer Support

Education

Cardiff Business School

Master of Business Administration (MBA) — Marketing and HR

Jan 2007Jan 2008

St. Francis College for Women

BA Mass Communication — Mass Communication/Media Studies

Jan 2002Jan 2005

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