Mar 2024 – Aug 2025 · 1 yr 5 mos · Bengaluru, Karnataka, India

• Worked within Shared Services, partnering with Sales, Marketing, Salesforce, Deals Desk, and Professional Services Operations, with a focus on forecasting, data analysis, and process improvement for Professional Services. Oversaw the end-to-end bookings and revenue forecast process, ensuring projections were accurate and actionable.
• Developed and maintained dashboards, liveboards, and reports that provided real-time visibility into utilization, bookings, and revenue. Designed and refined processes for time tracking, partner usage, and project closeout to ensure clean, consistent data in Certinia and Salesforce.
• Analyzed trends, performance drivers, and historical data to identify risks and opportunities, delivering insights that informed leadership decisions. Collaborated across teams to streamline workflows, improve data quality, and align operational metrics with strategic goals.