Shipra Bajpai

Project Manager

Gurugram, Haryana, India15 yrs 7 mos experience
Highly Stable

Key Highlights

  • Over 13 years of experience in program and operations management.
  • Proven track record in enhancing program performance and operational excellence.
  • Successfully filed a patent for a new ad format at Google.
Stackforce AI infers this person is a Program and Operations Manager with expertise in Advertising and Vendor Management.

Contact

LinkedIn

Skills

Core Skills

Program ManagementProject ManagementOperations ManagementVendor ManagementContent Review

Other Skills

Data AnalysisProcess ImprovementCustomer ExperienceBusiness Process ImprovementOutsourcing

About

13+ years of experience in Program Management, Operations Management, Outsourcing, Vendor Operations and Content Review. • Proven ability in devising strategies aimed at enhancing overall program performance, operational excellence, and improving process performance. • Resourceful in hiring, onboarding, training, capacity development of vendors, process set-ups and streamlining. • Adept in content review, global reporting and report automation to enhance efficiency and cost optimization. • Excellent communication, leadership and interpersonal skills with the ability to relate to people at any level of business and management.

Experience

15 yrs 7 mos
Total Experience
6 yrs 2 mos
Average Tenure
3 yrs 3 mos
Current Experience

Netflix

Project Manager

Jan 2023 – Present · 3 yrs 3 mos · Mumbai, Maharashtra, India · On-site

Meta

2 roles

Program Manager

Oct 2020 – Jan 2023 · 2 yrs 3 mos

  • Managing end to end setup and operations for In Stream Reserve Buy Campaigns in India with revenue of $15M since program inception in Q4 2020.
  • Planning and developing scope, deliverables, resource, workplans, budgets, deadlines, etc.
  • Troubleshooting, management, and execution of ~1000 tasks submitted in the queues
  • Supporting Contractor hiring, onboarding, and training for specialists for running day to day operations
  • Identifying key requirements needed from cross functional team and vendors.
  • Analyzing evaluating and overcoming program risk and producing status reports for management and stakeholder.
Program ManagementProject ManagementOperations ManagementData Analysis

Operations Lead

Jun 2018 – Oct 2020 · 2 yrs 4 mos

  • Led team of 85 vendors on the setup and execution of measurement studies and global reporting
  • Strategized for process improvement to ensure team completes their tasks on schedule
  • Ensured the operational activities remain on time and within specified quality parameters.
  • Partnered with cross functional teams to improve reporting and metrics.
Operations ManagementVendor ManagementProcess Improvement

Google

Operations Lead

May 2010 – Feb 2018 · 7 yrs 9 mos · Gurugram, Haryana, India

  • Handled a team of 40 vendors on ad review, chat & email support leading to overall high CSAT (+13%) post launch.
  • Managed content, developed solution to increase customer satisfaction and ensured service level.
  • Highlights:
  • Collaborated with sales teams globally and our vendor partners to introduce an automated script leading to 40% reduction in our manual workload & 50% reduction in errors
  • Patent at Google
  • Filed a patent on 15th July 2014 for a new ad format Idea (Dynamic
  • Image Sitelinks)
  • Successfully completed all stages of patent filing and got the first patent
  • ever across my business unit
Operations ManagementContent ReviewCustomer Experience

Education

Lady Shri Ram College For Women

Bachelor's degree

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