Mar 2022 – Present · 4 yrs · Berlin, Germany

• Leading the Courier Acquisition, Onboarding, Privacy, and Compliance charter at Wolt.
• I focus on building scalable systems and product experiences for our courier partners. My work spans strategic planning, operational efficiency, and regulatory compliance — ensuring a sustainable and trusted courier ecosystem.
• Key Focus Areas:
• Courier Supply Strategy: Driving long-term planning to maintain the optimal balance between courier supply and customer demand.
• Acquisition Efficiency: Reducing cost of acquisition (CAC) by improving the performance of channels such as paid media and referrals, and optimizing the acquisition funnel.
• Faster Onboarding: Shortening time-to-hire through product-led automation and streamlined workflows.
• Operational Excellence: Enhancing ops team productivity and reducing manual workload through effective internal tools and AI-driven solutions.
• Compliance, Privacy & Trust: Minimizing risk and ensuring adherence to privacy and security standards through:
• Account Integrity: Safeguarding courier accounts and preventing takeovers or unauthorized access.
• Identity Verification: Automating verification and re-verification to ensure each account user is verified.
• GDPR Compliance: Identifying and closing privacy gaps through scalable, privacy-first product solutions.