Jul 2024 – Present · 1 yr 8 mos

Jan 2024 – Aug 2025 · 1 yr 7 mos · Bengaluru, Karnataka, India · On-site

• Keywords: Product Strategy, Funnel Optimization, A/B Testing, CRM Automation, User Onboarding, SQL, Agile, Mixpanel, Microsoft Clarity
• Led product lifecycle ownership for upGrad’s certification business (~₹8–10 Cr/month revenue), with a focus on conversion, cost efficiency, and UX enhancements across the onboarding and lead funnels.
• Key Achievements:
• Spearheaded product transformation that reduced monthly losses by 75% (₹6 Cr → ₹1.5 Cr) through data-backed changes and lean operations.
• Doubled visitor-to-lead conversions by streamlining onboarding from 5 steps to 3, reducing drop-offs and increasing activation.
• Implemented automated CRM chat solutions using segmentation and intent triggers, resulting in 20% increase in lead capture.
• Delivered 10+ A/B tests to validate funnel optimizations and UI changes, establishing a growth experimentation framework for the team.
• Created real-time dashboards for tracking cohort behavior, conversion events, and micro-interactions using Clevertap and Microsoft Clarity.
• Partnered cross-functionally with marketing, analytics, sales, and engineering to align product direction with strategic OKRs and GTM.

Oct 2023 – Jan 2024 · 3 mos · India

• Spending time with family

May 2022 – Sep 2023 · 1 yr 4 mos · Bengaluru, Karnataka, India · Hybrid

• Keywords: Customer Support Automation, Conversational AI, CRM Optimization, Product Analytics, Cost Reduction, Agile, PRD Writing, User Behavior
• Owned and delivered core product initiatives aimed at reducing operational costs and enhancing the customer experience across Meesho’s support ecosystem.
• Key Achievements:
• Launched Meesho’s first chatbot, driving a 10% reduction in support costs and a 25% boost in Customer Effort Score (CES).
• Introduced audio notes via Google Text-to-Speech, reducing support calls by 1% and improving accessibility for sellers.
• Led end-to-end feature delivery: PRD writing, sprint planning, testing, rollout, and metric tracking.
• Designed and executed cost-saving strategies in SMS communications, resulting in ₹5 Cr/month savings.
• Collaborated with engineering, QA, and product marketing to improve user feedback loops and CSAT scores.

Jul 2020 – May 2022 · 1 yr 10 mos · On-site

• Keywords: Workflow Automation, Full-Stack Development, Java, Angular, Operational Efficiency, Risk Reduction, Fintech
• Delivered scalable automation tools and internal platforms to reduce manual effort, improve documentation workflows, and minimize errors in enterprise banking systems.
• Key Achievements:
• Developed full-stack automation system (Angular + Java) for banking documentation, reducing processing time from 5 hours to 40 minutes.
• Delivered $120K/year in cost savings by automating workflows equivalent to 3 FTEs.
• Eliminated manual intervention in critical reporting pipelines and enhanced regulatory compliance via system design.
• Partnered with global teams to implement process optimization across U.S. and APAC markets.

Jul 2019 – Jul 2020 · 1 yr · On-site

• Keywords: Workflow Automation, Java, Angular, Process Optimization, Backend Engineering, Full-Stack Development, Productivity Tools, Fintech Infrastructure
• As part of the development team at Citi, I worked on automating internal banking documentation workflows to reduce manual effort, enhance efficiency, and improve system reliability.
• Key Contributions:
• Automated a manual documentation process, reducing turnaround time from 5 hours to 40 minutes, cutting errors and significantly improving SLA compliance.
• Built a full-stack solution using Angular (frontend) and Java (backend) that replaced legacy systems and eliminated recurring manual tasks.
• Delivered a productivity gain equivalent to 3 full-time employees, resulting in over $120K annual cost savings.
• Engaged directly with clients to gather requirements, iterate quickly, and ensure solution alignment with operational and compliance standards.
• Supported deployment and testing of the solution across multiple internal teams, ensuring business continuity during transition.
• This experience sharpened my engineering rigor, stakeholder communication, and understanding of scalable backend workflows—laying the foundation for my transition into product management.

May 2017 – Jul 2017 · 2 mos · Coimbatore Area, India

• Keywords: Data Clustering, Email Visualization, Feature Suggestion, Keyword Extraction, User Research, NLP, Product Discovery
• Worked with the Tech Product team at Exterro to improve modules around email thread analysis and document review workflows for their legal software suite.
• Key Contributions:
• Conducted analysis of email traffic and thread visualizations, exploring patterns in user engagement across enterprise email communication modules.
• Researched and tested clustering algorithms and keyword extraction techniques to optimize document review and tagging efficiency.
• Suggested feature enhancements including "inclusive email", responsive suggestion triggers, and summary views for email analysis threads.
• Supported internal user feedback sessions and translated findings into proposed PRD outlines for product managers and engineering.