Vishal Vishwakarma

Customer Success Manager

Faridabad, Haryana, India10 yrs experience
Most Likely To Switch

Key Highlights

  • Proven track record in customer success and account management.
  • Expertise in maximizing customer satisfaction and revenue.
  • Strong leadership skills with a focus on team motivation.
Stackforce AI infers this person is a Customer Success Manager with expertise in SaaS and account management.

Contact

vishal17aug@gmail.comLinkedIn

Skills

Core Skills

Customer Relationship Management (crm)Account Management

Other Skills

BrandingBusiness DevelopmentClient RelationsCollaborative Problem SolvingCommunicationCustomer ExperienceCustomer InteractionCustomer RetentionCustomer SatisfactionCustomer ServiceCustomer Service OperationsCustomer SupportData ManagementDigital MediaDirect Sales

Experience

Mtap technologies

2 roles

Lead Customer Success

Promoted

Jul 2025 – Present · 8 mos · Gurugram, Haryana, India

Senior Customer Success Consultant

Jun 2023 – Jul 2025 · 2 yrs 1 mo · Gurugram, Haryana, India

Camp k12

Operations Team Lead

Jul 2020 – Jun 2023 · 2 yrs 11 mos · Gurugram, Haryana, India

Lybrate

Key Account Manager

Feb 2018 – Jul 2020 · 2 yrs 5 mos · Faridabad Area, India

  • Responsible for working on key accounts to ensure a positive customer experience & maximization of revenue. Increasing &
  • maintaining customer satisfaction & ensuring that the individual needs of the customer are met. Delivering a highly proactive,
  • reactive and responsive account management service and building close and trusted relationships with clients.
  • Role & Duties
  • Offering a first class service to the existing and upcoming customers.
  • Maintaining accurate reference documentation for internal management.
  • Up selling, Renewals
  • Managing a accounts of over 300 clients up to a value of 2 Crore.
  • Working closely with sales, product , content and tech team to ensure the quality & deliveries on time.
  • Escalation Handling.
  • Working as SPOCs on multiple projects.
  • Maintaining customer satisfaction by providing best in class experience.
Customer Relationship Management (CRM)Account Management

K. m. enterprises

Technical Sales Representative

Feb 2017 – Jan 2018 · 11 mos · Faridabad, Haryana, India

Dexter it consulting 267 , building b1, spaze i-tech park, sec- 49, sohna road gurgaon, haryana 1220

Sales Executive

Oct 2015 – Sep 2016 · 11 mos

Education

Dav Centenary College New Industrial Township, NH - 3, Faridabad, Haryana 121001

Bachelor of Commerce - BCom — Sales and Marketing Operations/Marketing and Distribution Teacher Education

Jan 2012 – Jan 2015

Stackforce found 100+ more professionals with Customer Relationship Management (crm) & Account Management

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