shivani Das

Associate Consultant

Delhi, India3 yrs 7 mos experience

Highly Stable

Key Highlights

20% improvement in resolution time for user tickets.
30% reduction in harmful content incidents.
Expert in online community moderation and social media management.

Stackforce AI infers this person is a Social Media Management expert with a focus on community engagement and content moderation.

Contact

Skills

Core Skills

Data AnalysisSocial Media ManagementOnline Community Moderation

Other Skills

Account ManagementAnalytical SkillsArabicAttention to DetailCommunity EngagementContent CreationCritical ThinkingCurrent AffairsDriving ResultsE-CommerceHR ManagementInformation SharingInterpersonal SkillsMedia SolutionsModerating

About

With an MBA in Human Resources Management from NMIMS and a B.com from Delhi University, I've shaped my career at Cognizant as a Senior Associate Consultant, specializing in online community moderation and social media management. My core competencies lie in enhancing user satisfaction through efficient content analysis and policy enforcement, which have significantly improved resolution times and reduced harmful content incidents. At Cognizant, our team has diligently managed user-generated issues, facilitating a safer and more engaging online environment. By leveraging my skills in community engagement, I've contributed to a 20% improvement in resolution time and a 30% reduction in violative content. These efforts mirror my commitment to fostering a positive community while aligning with the company's culture of integrity and excellence. With my diverse perspectives and experiences, I'm dedicated to supporting our team's continuous growth and efficiency.

Experience

Cognizant

Content Analyst

– Present

Data AnalysisSocial Media Content CreationTeamworkAnalytical SkillsAccount ManagementSoft Skills+10

Cognizant

2 roles

Senior Associate Consultant

Aug 2022 – Present · 3 yrs 7 mos

Managed high-volume ticket queues, responding to over 1,000 user-generated tickets per week, improving resolution time and user satisfaction by 20%.
Enforced platform media policies by identifying and removing adult, graphic, and violative content, contributing to a 30% reduction in harmful content incidents.
Conducted in-depth account reviews to investigate policy violations and access-related concerns, ensuring compliance and platform integrity.
Maintained a safe and inclusive online environment through consistent and unbiased moderation across diverse content types.
Generated and analyzed moderation performance reports, supporting data-driven decisions and operational improvements.
Trained and mentored new moderators, enhancing team performance and ensuring adherence to workflows and best practices.
Proactively identified and reported areas needing policy updates or clarification, reducing inconsistency in enforcement decisions.
Fostered cross-team collaboration by actively contributing to moderator discussions, knowledge-sharing sessions, and regular team meetings.

Attention to DetailCurrent AffairsSocial Media CommunicationsOnline Community ModerationSocial Media Management