Jun 2024 – Oct 2024 · 4 mos

Nov 2022 – Jun 2024 · 1 yr 7 mos

• Working on creating the standard personas for different users and industries, to make the deployment easy and fast
• Ensuring smooth product adoption by client brands while setting and quantifying important KPIs to track product-market fit

Apr 2022 – Oct 2022 · 6 mos

• Built the Persona app for Relationship Management and Sales VRM with 10+ system integration by proving a single screen customer 360 details to capable agents for quicker and more efficient customer CQRs
• Enhanced the customer experience with care modules like IVR, Live Chat, Guided Workflows, & AI Bots

Jun 2021 – Mar 2022 · 9 mos

• Leveraging IVR and other modern care solutions to help brands deliver unmatched customer experience across digital channels
• Developed expertise on key Digital Customer Care platform modules like Assignment Engine (Automated routing), Rule
• Engine, Data Connector, etc

Dec 2020 – Jan 2021 · 1 mo

Nov 2020 – Jun 2021 · 7 mos

Jul 2020 – Dec 2020 · 5 mos

• Designed a structured reporting system for each activity and experiment of social media platforms to optimize the path
• Strategized various metrics to understand the customer behavior better and hence to better decide the CTA
• Collaborated with multiple Instagram influencers to expand the reach and increase the followers
• Conceptualized marketing strategies to increase app installs and the organic growth of social media handles

May 2019 – Jul 2019 · 2 mos · Bengaluru Area, India

• Developed a product along with an MVP, named as "Sub-Chai" for the daily subscription of food and beverage
• Strategized the menu availability on Zomato and Swiggy using features like Zomato Easy, item customizations
• Analyzed and Researched various aspects of the market for opening stores and successfully opened three stores

May 2019 – Jun 2019 · 1 mo

• Generated various leads for Madgaze (Client of Varidus) for their product of AR/VR Smart-Glasses
• Contacted with the chairman of various MNCs and decision-makers of potential companies of the territories

May 2018 – Dec 2020 · 2 yrs 7 mos

• Constructed a team of 9 people of various profiles and managed their day to day activity during their tenure
• Built 5 projects simultaneously of the different comics with different Artists, Art-studios, and Clients
• pearheaded a team of 500+ Campus Ambassadors and endeavored 6000+ Digital Subscribers
• Initiated collaborations with 6 different College Festivals where TBS PLANET was an Associate Partner
• Spearheaded a team of 500+ Campus Ambassadors and endeavored 6000+ Digital Subscribers • Initiated collaborations with 6 different College Festivals where TBS PLANET was an Associate Partner
• Executed a new product "Vernacular Comics" starting from ideation to getting the scripts finalized, that was available in a total of 6 languages namely; English, Hindi, Marathi, Telugu, Kannada, and Bengali
• Lead 25+ Translation Interns team for these languages translation and smooth running of content

Dec 2017 – Dec 2017 · 0 mo · Ahmedabad Area, India

• Delegated in Winter School 4.0 at IIM Ahmedabad which aims to orient participants towards public policies and social service.