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Alka Kumari

Associate Consultant

Mumbai, Maharashtra, India5 yrs 3 mos experience
Most Likely To Switch

Key Highlights

  • Expert in streamlining operational processes.
  • Strong leadership skills in fast-paced environments.
  • Proven track record in enhancing client satisfaction.
Stackforce AI infers this person is a skilled professional in Operations Management within the Financial Services industry.

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Skills

Core Skills

Operations ManagementCustomer SupportLeadershipClient RelationsWealth Management

Other Skills

Attention to DetailConfidentialityContact CentersCredit ManagementCustomer InteractionCustomer SatisfactionData EntryData PrivacyFinancial ServicesInterpersonal CommunicationInterpersonal RelationshipsInterpersonal SkillsInvestmentsLogical ReasoningMicrofinancing

About

At client Associates I adeptly handle operational tasks for our clients, ensuring efficiency and precision,where I apply meticulous attention to detail and robust problem-solving skills to make the process even more efficient. At INDmoney, my role as Senior Operations Executive honed my ability to multitask effectively in a fast-paced environment. Our accomplishments included streamlining processes that enhanced client satisfaction and operational excellence, underscoring my commitment to adding value through continuous improvement and strategic insights.

Experience

Client associates

Analyst

Dec 2023Present · 2 yrs 3 mos · Mumbai, Maharashtra, India · On-site

Data PrivacyClient RelationsTeamworkResolving IssuesOperations ManagementCustomer Support+8

Indmoney

Senior Operations Executive

Dec 2021Dec 2023 · 2 yrs · Gurugram, Haryana, India · Hybrid

Data PrivacyClient RelationsTeamworkResolving IssuesInterpersonal RelationshipsAttention to Detail+12

Times internet

Operations Specialist

Mar 2021May 2021 · 2 mos · Gurugram, Haryana, India

Client RelationsTeamworkCustomer SupportContact CentersCustomer SatisfactionSpoken English

Finshell

Sr. Executive wealth management-Operations

Sep 2019Sep 2020 · 1 yr · Gurgaon, Haryana, India

Client RelationsTeamworkInterpersonal RelationshipsAttention to DetailMicrofinancingCustomer Support+9

Education

TKWS INSTITUTE OF BANKING AND FINANCE

post graduate diploma in banking and finance — BANKING AND FINANCE

Jan 2017Jan 2018

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