Jun 2021 – Aug 2022 · 1 yr 2 mos · Delhi, India

•  Handling of specified portfolio mapped with ZH by providing services related to Credit Admin
• activities.
•  Capable to check the accuracy of issuance of sanction letter (Credit Arrangement Letter) as per the
• terms and conditions of approved term sheet (Sanction Note & I-Memo).
•  Online verification of constitutional documents (MOA, AOA, Partnership Deed, etc.),
• Authorizations (BR, Partnership Authority Letters, etc.), Guarantee documents (Guarantee deed,
• Resolution 185 and Resolution 186, etc.), others supporting relevant documents (Unique Document
• Identification Number (UDIN), The Legal Entity Identifier (LEI – A 20 digit unique code issued by
• RBI), Letter of Acknowledgement of Debt (LAD Verification, etc.) for availing facilities, creating
• security, execution of documents to ensure proper execution prior to disbursement of limits.
•  Capable to check the original property documents submitted by the mortgagor at the time of
• mortgage creation in terms of Mortgage Deed/Sale Deed/TSR of last 13 years/Addendum
• TSR/Fitment Certificate/Addendum cum Fitment Certificate and other relevant documents as
• specified in TSR verified by empanelled lawyer/firm.
•  Underwriting of SMEAG/CLB files (Fresh/Renewal with enhancement/Renewal at same level)
• prior to limit setup & sent them to safe custody.
•  Ensuring registration of security changes in terms of ROC/CERSAI and others related compliances
• in favor of the bank wherever applicable.
•  Understanding of limit node module of LSM for working capital (Cash Credit, Bank Guarantee,
• Letter of Credit, etc.), Derivatives setup, Drawing Power (DP) for Cash Credit in finacle,
• Disbursement memo for Term Loan in finacle.
•  Handling of proper execution of documents/compliance with terms and conditions of sanction and
• receipt of approvals for deferrals in case of non-submission/discrepant documents.
•  Involvement in various other post sanction activities during the entire life cycle of the loan.

Nov 2019 – May 2021 · 1 yr 6 mos · Noida, Uttar Pradesh

•  Handling a team of 12 members and ensuring that the team adheres with the SOP, guidelines and
• policies.
•  Ensure processing of ME applications, HL & LAP is in accordance with laid down KYC, Credit and
• Policy Guidelines.
•  Conducting quality checks for remediated cases on an ongoing basis.
•  Handling activation and deactivation of POS Machines along with account linking of the customers
• with POS Machines.
•  Responsible for daily reconciliation and MIS reporting to the management.
•  Verifying all information provided on the merchant application and supporting documentation is
• correct and consistent.
•  Planning and managing production capacity for the team along with leave management.
•  Liaising with MRM / RMs and other stake holders in case of escalation.
•  Maintain TAT and accuracy levels at 100% for process managed by tracking and monitoring the
• activities handled on a daily basis.
•  Track and maintain data for all processes managed. Maintain backups of data for contingencies.
•  Resolution of all queries to be within stipulated timeframes with nil delays. Responses to be
• accurate and focused towards query resolution and standardized.
•  Update and achieve the daily productivity target that has been set for the process.
•  Co-ordinate with stake holders Direct Banking Operations, Products team, Merchant Acquiring
• Sales teams, Sales Quality & regional AFU teams.
•  Tracking of deferrals which have been approved on an exceptional basis.
• KYC AML-
•  Review of documentation for entities such as individual, corporation, charities, and trusts as per
• policy for all KYC documents
•  Analyzing KYC documentation in accordance with the clients AML policy requirements to identify
• AML risk associated with the client.
•  Raising request for missing/incomplete information/ document required as per procedure
•  Identify and escalate suspicious or unusual transactions and report to KYC/AML compliance
• officer.
•  Process and amended client records on KYC for CDD database.

Nov 2016 – Nov 2019 · 3 yrs · Gurgaon, Haryana, India

• 1. Review the consent, documents & data submitted by the HR.
• 2. Updation of databases/allocations/follow ups/closure/reports preparation of BGV cases.
• 3. Responsible for collecting all the required documents and proofs for the background verification check.
• 4. Raise & resolve insufficiencies & discrepancies to the HR / employee.
• 5. Ensuring that appropriate background  checks have been completed prior to the agreed SLA.
• 6. Reviewing the background check report and advising the appointed authority.
• 7. Monitor the progress of background  verification requests.
• 8. Maintaining TAT and respond to queries from stakeholders.
• 9. Reports updation in BGV consolidate tracker from In-house team, vendors & place them in share drive.
• 10. Sharing FPR of reimbursements with payroll team.
• 11. Quality monitoring & reports to management on the areas of improvement.
• 12. To coordinate with different organisations in order to update the database with concerned HR contact details.
• 13. Support in reports and analytic related to Background Verification.
• 14. Monitor progress and ensure that supervisors are kept informed about progress and expected outcomes

Sep 2015 – Nov 2016 · 1 yr 2 mos · Noida

• 1. Conduct verifications of stated credentials given by client for their candidates or vendors.
• 2. Summarize the information obtained in a concise manner and ensure documentation is done as per the standard operating procedures (SOPs) as defined by respective teams.
• 3. Perform on business specific KPIs of productivity and quality targets
• 4. Maintain trackers (Insuff/Initiation Cases/Errors) client wise and master logs on real time basis
• 5. Successful completion of client engagement deliverables in line with appropriate time-lines and adhering to pre-defined methodologies (SLA & SOW), ensuring high quality work delivery
• Coordination with CRE and other internal stakeholders for the clarification and closure of the cases.

Jul 2013 – May 2015 · 1 yr 10 mos · Agra, Uttar Pradesh, India

• 1. Ensure login files submitted by SA contain the document checklist & complete documentation.
• 2. Non discrepancy checking of files and Checking of original documents as per requirement for OSV.
• 3. Coordinate Field investigation (FI) for getting FI status prior to delivery of TW, PL, Car Loan, LAP, Housing Loan.
• 4. Follow-up with sales team for getting in hand files & RC on regular basis.
• 5. To provide personal loan schemes to existing customers against NOC.
• 6. Resolving the queries of the customers for their NOC after tracking status.
• 7. Providing end to end process to customer with in TAT from login to disbursement of the loan
• 8. Handling efficient co-ordination with Administration and Operations of the branch
• Updation of cheques & RC in UNO on daily basis and Maintaining TVR log in data on regular basis
• 9. Interacting with customer after approval of loan for Post sanction documents, like cheques and some general documents

Aug 2012 – Jan 2013 · 5 mos · Agra, Uttar Pradesh, India

• 1. Directing day-to-day Operations activities.
• Handle all incoming calls from customers, Give quality information about company's projects.
• 2. Assisting the Clients in handling queries including complaints & feedback.
• 3. Handling customer query related to projects possession, demand, receipt and Builder Buyer Agreement.
• 4. Explain products, services, pricing and answer queries and objections from customers.
• 5. Handling all mails, calls and customer queries regarding existing & upcoming projects.
• 6. Responsible for all customer interactions, resolving customer queries.
• 7. Internet Promotion through e-mail by creation of slide presentation.
• 8. Handle and resolve the complaints and grievances of the customers.
• 9. Database maintenance, back-end operations of running & completed projects.
• 10. Updation in the financial data & Co-ordination with other departments.