Gaurav Bhandari — CEO

Results-driven and accomplished professional with 15 + years of experience in the Banking industry & BPO Industry With a rich career spanning over 15 years, I've become a seasoned professional at the intersection of Banking and BPO operations. My journey embodies dedication, perseverance, and a relentless commitment to excellence. My career trajectory has taken me through diverse roles, encompassing Team Management, Regulatory Compliance Auditing, Credit Card Collections, Quality Reporting, and Training. This breadth of experience has not only honed my skill set but has also given me a holistic perspective on how these domains interconnect and impact the business landscape. 🔍 Regulatory Compliance Expertise: During my tenure as a Risk and Compliance Auditor/Tester in the Enterprise Independent Testing Team of BCMR, I've specialized in conducting Enhanced Due Diligence, AML Screening, and Risk Assessments on High-Risk Clients like PEP/SPF. My expertise extends to transactional monitoring, a vital aspect of maintaining Regulatory Compliance. Ensuring adherence to over 40 federal laws/regulations, regulatory-focused policies and procedures, and legal settlements has been a critical part of my journey. 🤝 Effective Team Leadership: As a Team Lead and People Manager, I've had the privilege of guiding teams, ensuring their success in handling complex matters such as Fraud and Claims Back Office associates. My role is pivotal in ensuring the timely resolution of customer billing disputes while meticulously adhering to Regulatory Guidelines. I take immense pride in driving process KPIs, maintaining SLA adherence, conducting performance reviews, and creating development plans that empower my team. 📊 Quality and Process Management: The relentless pursuit of excellence has been a hallmark of my career. I'm proficient in handling various teams and processes, contributing significantly to lowering risks, enhancing productivity, and improving internal controls. My dedication to achieving SLA targets while keeping customer satisfaction as the primary objective is a testament to my commitment to delivering quality results. My professional journey is a testament to my unwavering commitment to delivering excellence in Banking and BPO operations. I've consistently strived to achieve quality results, manage teams effectively, and uphold the highest standards of regulatory compliance. Let's connect to explore opportunities and synergies in the dynamic landscape of banking and BPO operations! #Banking #BPO #RegulatoryCompliance #TeamManagement #ContinuousLearning

Stackforce AI infers this person is a seasoned professional in Banking and BPO operations with a focus on compliance and team management.

Location: New Delhi, Delhi, India

Experience: 0 mo