Mar 2021 – Dec 2024 · 3 yrs 9 mos · Bengaluru, Karnataka, India

• Facilitated Agile ceremonies including Sprint Planning, Daily Standups, Retrospectives, and Reviews for cross-functional infrastructure and network engineering teams, ensuring alignment with SAFe (Scaled Agile Framework) principles.
• Planned, executed, and closed IT projects across various domains (software, infrastructure, security, etc.)
• Ensured that projects are delivered on time by coordinating efforts across different teams and monitoring project progress.
• Developed detailed project plans, managed budgets, mitigated risks, and ensured continuous alignment with stakeholder expectations and business objectives. Communicated project status clearly and regularly to team members and management.
• Assisted in resource planning and task allocation based on project needs. Generated project handbooks.
• Prepared and maintained project documentation (project charters, status reports, change logs, etc.)
• Developed and managed program roadmaps, timelines, and budgets. Led the program teams to support the technical aspects of Projects. Ensured that the project deliverables meet the defined quality standards and requirements.
• Tracked project progress, monitored performance against the plan, and took corrective actions as needed.
• Collaborated with Product Owners to refine and prioritize infrastructure backlogs, using Jira for tracking, sprint planning, and reporting. Liaised with technical teams to ensure successful program delivery.
• Coordinated multi-disciplinary teams of network engineers, cloud architects, and vendors for complex migrations (e.g., Cisco to Extreme Switching, legacy VPN to Fortinet ZTNA).
• Proposed and ensured acceptance of project baselines, and managed schedule interfaces and stakeholder commitments.
• Communicated technical infrastructure requirements effectively to stakeholders, translating them into clear business outcomes and providing regular leadership updates.

Jun 2020 – Feb 2021 · 8 mos · Mumbai, Maharashtra, India

• • Delivered expert consulting on networking solutions for small to medium enterprise projects, enhancing system uptime and boosting customer satisfaction through customized recommendations and implementation strategies.

Jan 2016 – Jan 2020 · 4 yrs · Mumbai Area, India

• Collaborated with cross-functional teams to deliver training on network management tools and protocols, enhancing team capability and client knowledge. Ensured that IT services are delivered to agreed-upon service levels and meet client expectations.
• Maintained high performance levels for service-related processes and implemented improvement activities wherever necessary.
• Assisted clients in network design configuration of routers, switches, access points and point-to-point/point-to-multipoint links, ensuring tailored and reliable solutions.
• Built strong working relationships with clients and global teams, including software developers in the U.S., to drive successful project outcomes.
• Created training content such as YouTube tutorials & community articles to support onboarding new employees and educate clients.

Sep 2012 – Dec 2015 · 3 yrs 3 mos · Mumbai, Maharashtra, India

Aug 2011 – Jul 2012 · 11 mos

Jul 2010 – Jul 2011 · 1 yr