Priyanka Sehgal

Customer Success Manager

Delhi, India17 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

17 years of HR operations experience
Expert in performance management and training
Proven track record in customer success management

Stackforce AI infers this person is a seasoned HR professional with expertise in operations and customer success management.

Contact

Skills

Core Skills

Customer Success ManagementHcm ImplementationHr OperationsPerformance ManagementQuality ManagementTeam Leadership

Other Skills

AnalysisBack Office OperationsBackground ChecksChargebackEmployee TrainingEscalations ManagementHRHRMSHelp Desk SupportHuman Resources Information Systems (HRIS)Human Resources OperationInterviewsLeadershipMISMS Excel

About

Certified Human Resource Generalist professional accredited with Pro-Touch with over 17 years of work experience in Human Resources Operation, Performance Management, Process Monitoring, Escalations Management, HRMS, Talent Acquisition. Currently Handling a clientele of 50 with team of 10 members. A highly organized and professional Customer Success Manager with almost 5 years of experience leading and managing cross-functional teams to deliver successful project outcomes. Expert in understanding HR policies and implementing the Project as per Client’s need. Responsible for Escalation resolution within prescribed timelines and responsible to give appropriate solutions and alternatives within time limits.

Experience

Zinghr ( cnergyis infotech india pvt. ltd.)

Customer Success Manager at ZingHR ( Cnergyis Infotech India Pvt. Ltd.)

Jul 2019 – Present · 6 yrs 8 mos · Greater Delhi Area · Hybrid

Experience in HCM Implementation, Product delivery, Implementation project planning, customer success management, helps in making the project successful.

TrainingProcess MonitoringEscalations ManagementHuman Resources Information Systems (HRIS)HRMSTeam Management+7

I-process services (i) pvt. ltd.

Assistant Manager HR operation

May 2014 – Jul 2019 · 5 yrs 2 mos · Guragaon

Have handled end to end HR operation activities PAN India & handling 25000+employee database. Creating dashboard for complete employee life cycle.
Acting as interface between Bank and I- process matters related to HR.
Maintain compliance documentation for all Employee personal files at Pan India.
Responsible for HR operation back-end processing PAN India in system.
Responsible for Escalation management within team, departments and business.
Responsible for new hire training (Functional and Technical) employee joined the organization.
Timely communication of process and policy updates across channels.
Support team on other projects such as employee queries/grievances.
Handled HR Internal and External Audit on periodic basis.
Prepare audit progress and findings through reports and MIS.
Published Daily, Weekly and Monthly MIS to management for different processes.
Maintain background verification for all employees at PAN India.
Handled yearly and mid-year Performance management of 25K employees for 4 continuous years.
Drove Performance Improvement Plans for low performers.
Analysis and working on the improvement areas of the employees.
Supporting Management in the development of solutions.

Human Resources OperationBack Office OperationsBackground ChecksTeam ManagementMISMS Excel+7

Effort bpo

Quality Team Manager

Nov 2008 – Dec 2013 · 5 yrs 1 mo · Delhi Gurgaon

Worked as Team Leader – Quality I had a team of 10 QA's reporting into me across my function.
My key responsibilities apart from managing quality team include, Preparing monthly & weekly scores, performance reports & analysis. (Dashboards,DQR,Daily QA Target Report, Fatal Errors Analysis, Vintage wise analysis, ABC Analysis ,Pareto Analysis, etc). adherence and compliance to processes, identifying and reporting variances and taking corrective action to fix them. Maintain calibration Evaluation sheet and publish the variance report. Maintain regular calibration exercise of all QA’s, TL’s, Trainers, client and floor supports. Preparing Quality and Training Team Roster..
Handled backend for sales process. (Dispatch , Chargebacks , inbound ,RTO & customer escalations).attending all weekly and monthly Quality client reviews.

Pareto AnalysisBack Office OperationsTeam ManagementMISMS ExcelMS Word+5