Sep 2024 – Apr 2025 · 7 mos

• Product Manager in the Seller (Vendor) Dashboard team. Responsible for new selection acquisition in Shopsy.

Sep 2023 – Apr 2025 · 1 yr 7 mos

Oct 2021 – Sep 2023 · 1 yr 11 mos

• Part of Seller Support team, using data analytics to drive business growth.
• 1. Created end to end system to measure the Seller's Net Promoter Score. Improved NPS from 63% to 65% YoY
• 2. Devised and Implemented a product to prioritise and allocate seller support incidents to the agents automatically in order to maximise agent productivity and seller experience.
• 3. Hypothised and proved the impact of missing/damaged returns on the sellers cost of doing business on the platform, leading to an increased listing price. Performed competitor pricing analysis (against Amazon) found that the sellers with higher number of missing/damaged returns make Flipkart less competitive than Amazon by selling at lower prices on Amazon.
• 4. Strategised Seller Location Audits to find process gaps in the supply chain and find fraudulent sellers. Thus preventing fraud and reducing the SPF payout.

Jul 2021 – Sep 2021 · 2 mos

• Part of Seller Experience and Process Excellence team

Apr 2019 – Mar 2020 · 11 mos · Kanpur, Uttar Pradesh, India

• Spearheaded a 3-tier team, responsible for Outreach of IIT Kanpur and building strong Alumni Relations.
• Streamlined the fund collection procedure for IIT Kanpur segmenting into different channels for contribution. Conceptualized the 'Classroom Give Away Program' where graduating students can chose to donate their security deposit back to the institute.
• Organized 'Tips from the Top' and 'Alumni Buddy Program' to help sophomore students at IITK network and get effective mentorship, utilizing the diverse alumni base.
• Managed campaigns #AskIITK and #ThatsIITK blogs to help prospective IIT students make an informed decision.

Apr 2018 – Apr 2019 · 1 yr · Kanpur Area, India

May 2017 – Jul 2017 · 2 mos · Kanpur Area, India

• Developed a scalable app, designed in MVVM structure, for Information management and retrieval.
• Executed various features in the app including but not limited to backstack, deep linking, and implicit sharing.
• Integrated various back-end based services in the app through network requests using retrofit service and OkHttp.
• Learned and implemented various libraries required for the development of android app: Jsoup, Retrofit Services, OkHttp, DeepLinkDispatch, RegEx.
• Improved UI/UX as per Google’s Material Design guidelines.