Mar 2022 – Oct 2022 · 7 mos · Mohali district, India · Remote

• Managed the complete recruitment lifecycle, including sourcing, screening, conducting initial phone interviews, and negotiating compensation packages.
• Utilized job portals, professional networks, referrals, and online sourcing techniques to identify suitable candidates.
• Reviewed resumes and screened candidates based on job requirements, technical skills, functional knowledge, and communication abilities.
• Maintained regular follow-up with candidates from initial contact through to offer acceptance and onboarding.
• Coordinated salary discussions, counteroffers, benefits, and interview scheduling with hiring teams and candidates.
• Conducted reference checks to verify candidate credibility and suitability.
• Possess strong understanding of W2 employment terms and compliance.
• Ensured timely updates on job boards and maintained an active candidate pipeline through continuous sourcing and communication.

Jul 2019 – Mar 2022 · 2 yrs 8 mos · Jaipur, Rajasthan, India · On-site

• Ensure operational excellence in the delivery of the IELTS examination by adhering to global quality standards.
• Manage Test Day Personnel and Examiners daily to ensure performance aligns with established global benchmarks.
• Comply with India Exams, global, and board-specific policies and procedures, ensuring all deadlines and procedural timelines are met.
• Perform financial tasks in accordance with prescribed guidelines and provide accurate financial data when required.
• Provide technical support for the Test Centre to ensure uninterrupted exam delivery.
• Securely manage exam materials and information in compliance with relevant regulations, policies, and procedures.
• Submit detailed post-test reports after each test session.
• Support all aspects of exam operations, including logistics, candidate management, and on-site coordination.
• Handle initial communication with customers and vendors, ensuring timely and effective responses.
• Serve as the first point of contact for resolving any incidents on test day to maintain smooth exam operations.
• Adhere to service-level agreements (SLAs) and ensure turnaround times meet customer service standards