Jan 2014 – Aug 2015 · 1 yr 7 mos

• As a Business Data Analyst within Strategic Planning my responsibilities included aggregating analyzing, and reporting data and information used to support Strategy and Business Development activities for the Health System. Projects included growth opportunity support as needed, white paper research on potential markets, yearly budgetary environmental assessments, and working closely with leadership on reporting out health care industry activities and trends. I provided technical support for multiple software applications including working with both Advisory Board and Sg2 applications.

Mar 2009 – Dec 2013 · 4 yrs 9 mos

• Contributed as the communication expert for EHR and IT systems maintenance, implementations and upgrades for over two and a half years. EHR project responsibilities include charter development and presentation, communication planning, development, and deployment, critiqued process flow through documentation ensuring a complete throughput. Key contact for Information Services incident response - on call for critical healthcare IT system outages; coordinate, document and report resolutions of issues occurring within IT systems immediately enabling the continuum of patient care. Implemented Change Management software. Prepare detailed technical reports for the healthcare community and Information Services personnel by reviewing and editing material for proper use of terminology, style, direction, content, grammar, punctuation and clarity. Coordinate research, planning and development of content for manuals and other technical material for health information systems and supporting business applications. Coached management in deciding needs of reporting and data functionality within department, work group, and/or organization using Baldrige and Lean methods. Create and facilitate the communication of health IT system changes with regards to IT to healthcare user population. Designed, developed, and marketed strategic plans that include goals and objectives for Information Services in healthcare IT; this is distributed to the organization and organizational board members for approval for capital funding. Ensured quality data to organizational leadership using our EHR, IT metrics, and SharePoint forms data.

Jan 2008 – Mar 2009 · 1 yr 2 mos

• Coordinated and further developed the Tuition Assistance Program and Continuing Education programs. Maintained Department website both internal and external. Coordinated and supported multiple employee and community educational opportunities. Managed all department equipment and resources. Conducted training and education courses to groups and individuals. Designed and prepared educational materials, correspondence and media communication for the web and print including technical manual for projector use. Coordinated internal educational courses in Leadership Development, Clinical Education, & System Technologies. Maintained electronic databases and performed data entry functions.

Jun 2006 – Jan 2008 · 1 yr 7 mos

• Directed special events located at Morgan Family Branch. These events included the re-deployment of Cardiac Wellness program, internal trainings & workshops, health fairs, fundraising tours, and Kaboom! Playground build. Developed, planned, and deployed branch specific orientation for new employees. Produced branch proposals for executive committees and Board of Advisers. Managed branch internal and external communication. Coached adult wellness classes including swimming, cycling, and cardiac wellness. Performed as manager on duty as assigned.

Feb 2002 – May 2005 · 3 yrs 3 mos

• Directed communications for GrayMatter Software Corporation. Including a redesign of the company’s “products” web site, HP Chicago tradeshow, and marketing documentation. Implemented a new document control policy, as well as enhancements, changes to printing software. Maintained customer database. Managed invoicing, mail distribution & customer calls.