S

Sam Morovati

CEO

New York City, New York, United States22 yrs 9 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expert in driving customer success and retention strategies.
  • Proven track record of managing $100M+ in customer accounts.
  • Strong relationships with C-level executives for strategic growth.
Stackforce AI infers this person is a Customer Success Executive with expertise in SaaS and strategic account management.

Contact

Skills

Core Skills

Customer Success ManagementStrategic LeadershipCustomer Advocacy

Other Skills

Artificial Intelligence (AI)BudgetsBusiness AnalysisBusiness Process ImprovementBusiness ValueC-Level RelationshipsChange ManagementChurn Risk MitigationClient EducationConsultingCustomer EngagementCustomer Relationship Management (CRM)Data Driven InsightsEmployee TrainingExecutive Visibility

About

Proven Customer Success executive, experienced in driving business value and revenue opportunities across a diverse landscape of organizational models in Strategic, Enterprise, and Large Commercial accounts. Passionate about relationship management, account strategy, customer advocacy, retention and growth, while operating in a learning culture to ensure success. An agile, trusted, collaborative leader with expertise in interacting and engagement with C-level executives to drive customer value based outcomes. Experience includes: Team Building and Leadership, Relationship Management, Customer Advocacy, Voice of the Customer (VOC), Operational Strategy, Product Consulting, Client Services Engagements, Churn Risk Mitigation, Solution Consulting, Post-Deployment Services, Operational Streamlining, Client Engagement Workflows, Talent Matchmaking, Social Media Recruiting, Human Capital Management, Recruitment Operations, Business Process Outsourcing (BPO), Recruitment Operations, Boolean Sourcing, Recruitment Technology, Agile Project Management, Program Management, Product Marketing, Client Services, New Product Strategy, Business Strategist, Premium Subscriptions, Development & Launch process strategy as well as Artificial Intelligence / Machine Learning (AI/ML). Available for Independent Consulting / Consultant opportunities (Morovasa13@gmail.com)

Experience

Slack

6 roles

Interim Head of Customer Success - Consumer & Business Services

Jul 2025Present · 8 mos

  • Responsible for the Global Consumer & Business Services (CBS) Division reporting to the Global VP of Customer Success

Director, Customer Success

Aug 2024Present · 1 yr 7 mos

  • Focused on our largest and most strategic / global customers
  • Responsible for the successful retention and growth of several of Slack’s Top 20 Customers, including our 2nd largest customer representing $30M in annual revenue and management of over $100M+
  • Internal Partner and Advisor on several Success Strategies including Top Growth Accounts and Risk Mitigation efforts
  • As a Director of Customer Success Management, my mission is to ensure our customers achieve their desired outcomes while experiencing unparalleled value from our solutions
  • Strategic Leadership: I lead a talented team of Customer Success Managers, guiding them to deliver exceptional service and support to our clients
  • Customer Advocacy: I act as the voice of the customer within our organization, ensuring their needs and feedback are heard and addressed
  • Data Driven Insights: I leverage data and analytics to identify trends, measure success, and drive continuous improvement in our customer success strategies
  • Cross Functional Collaboration: I work closely with Sales, Product, and Marketing teams to align our efforts and deliver a seamless customer experience
  • Focused on Client AI strategy, monetization and implantation practices
Relationship BuildingC-Level RelationshipsExecutive VisibilityBusiness ValueLeadershipCustomer Success Management+1

Co Host / Co-Owner: Slack Global Customer Product Advisory Board (CAB)

Mar 2023Present · 3 yrs

  • Slack’s Global Customer Advisory Board (CAB) is an invitation-only community made up of our most strategic customers and driven in with the ultimate customer advocacy.
  • Program overview
  • The objective of Slack’s Customer Advisory Board (CAB) is to provide a forum for our most strategic Slack customers to learn from each other and for the opportunity for our internal teams to hear directly from these customers. These shared learnings help to shape the strategy and direction of our product and future offerings leading to increased Customer Engagement, Customer Advocacy and driving our Voice of the Customer / Customer Advocacy Program.
  • Member benefits
  • In exchange for sharing thoughtful feedback with Slack, customers receive:
  • Exclusive access to early previews of new product capabilities and strategic initiatives.
  • Opportunities to influence Slack’s strategy and roadmap by sharing feedback with our leadership team.
  • Ongoing forums to network with and learn from peers at other leading organizations.
Relationship BuildingC-Level RelationshipsExecutive VisibilityBusiness ValueLeadershipCustomer Advocacy+1

Senior Principal Success Manager

Promoted

Oct 2021Jul 2024 · 2 yrs 9 mos

  • February 2023 - July 2024
  • Award: 2023 Retention Hero - Global Customer Success
  • Aligned to the Divisional Leader of Communication, Media & Technology (CMT) verticals.
  • Driving Revenue Growth: Contributed $25M in incremental ACV over the past six years by developing new use cases and running successful engagements with our largest Top 10 Global Customers.
  • C-Suite Relationship Management: Cultivated key customer executive relationships, enhancing renewal rates and revenue opportunities. Secured VP+ speakers for events like Dreamforce and Slack Frontiers.
  • October 2021 - January 2023
  • Award: 2022 Q3 Practice Contribution - Customer Success
  • Internal Advisor / Strategist; aligned to the Divisional Leader for our Strategic Industries which includes the following verticals:
  • Health & Life Sciences (HLS),
  • Retail & Consumer Goods (RCG),
  • Public Sector (PubSec),
  • Financial Services (FinServ),
  • Education (EDU),
  • In addition to our LATAM growth market
  • Additional focus on CS global enablement and CS programs for our Success Manager (CSM) team.
  • Responsible to discover the most efficient ways to safeguard and augment the efficiency of the CS team to facilitate accelerating development and long-term success.
Relationship BuildingC-Level RelationshipsExecutive VisibilityBusiness ValueCustomer Success Management

Senior Customer Success Manager II

Aug 2020Oct 2021 · 1 yr 2 mos

  • Award: 2020 Customer Success Lifetime Achievement
  • Managing the relationship and growth with our largest Global & Large Enterprise customers.
  • Inspiring Enterprise Adoption & Behavior Change: Onboarded and drove adoption in complex enterprises across various industries. Developed scalable playbooks for pilots, launches, executive enablement, and workshops.
Relationship BuildingC-Level RelationshipsExecutive VisibilityBusiness ValueCustomer Success Management

Senior Customer Success Manager I

Nov 2017Jul 2020 · 2 yrs 8 mos

  • Award: 2019 Customer Success 'ACV Hero'
  • $11M AOV: ARR-to-AOV gap closure with iARR growth of $3.12M
  • We’re on a mission to make your working life simpler, more pleasant and more productive.
  • Imagine all your team communication in one place, instantly searchable, available wherever you go.
  • Slack is not just software. It's organizational change. It's a meaningful step forward in the evolution of how work gets done.
  • We're hiring!: slack.com/jobs
Relationship BuildingCustomer Success Management

Stella.ai

Vice President of Customer Success

Oct 2016Nov 2017 · 1 yr 1 mo · Greater New York City Area

  • Stella.ai was sold to Cornell Capital and Trilantic North America as a part of a $1B+ leveraged buyout (LBO) to build an AI-driven staffing business in February 2021.
  • Working with a leading team of Fortune 5,000 companies, Artificial Intelligence Experts, Machine Learning Leaders and Top Technologists to solve a large enterprise inefficiency with talent hiring.
  • Hired as the first Customer Success Leader to build and grow the departments of Customer Success, Recruiting, Recruiting Operations, and Project Management. Led an overall team of 30+ staff as we signed and launched with over 10% of the Fortune 500
  • Stella.ai was VC backed by Charles River Ventures, DARPA and 45 of the biggest strategic investors in the world before the LBO.

Captricity (acquired by ss&c technologies)

Manager, Enterprise Executive Customer Success

Nov 2015Oct 2016 · 11 mos · New York City Metropolitan Area

  • Acquired in March 2020 by SS&C | Blue Prism Document Automation
  • My team focused on the largest enterprise clients for implementation services, on-boarding, customer support, webinars, key consulting practices as well as renewal and growth perspective.
  • Captricity, a VC backed Google X 'Moonshot' company, is the first cloud-native Data-as-a-Service startup that transforms multi-channel data (including data generated by complex handwritten paper forms) into ready-to-process business information. We help organizations increase revenues, improve efficiencies, save lives and reduce corruption with a unique way of turning static documents into valuable data.
  • Using a unique crowd-guided machine learning process (which includes 'deep learning') to achieve a data quality at 99+% accuracy, and at the speed & low cost of a software service that other solutions have never been able to achieve.
  • Founded on the belief that data empowers people to impact the world for the better, Captricity’s award-winning machine learning technology helps organizations across sectors (from insurance & healthcare companies to nonprofits & government agencies) get on-demand access to the data they need to drive their organizations forward.
  • Our mission is simple: to provide every organization with the data they need to drive the world forward.
Relationship BuildingC-Level RelationshipsExecutive VisibilityBusiness ValueCustomer Success Management

Linkedin

3 roles

Senior Customer Success Manager: Global Accounts

Feb 2015Nov 2015 · 9 mos · New York City Metropolitan Area

  • The Global Accounts Management / Client Services program within the Talent Solutions segment supports LinkedIn’s largest and most complex organizations as well as their North American subsidiaries/regional divisions of LATAM, EMEA and APAC.
  • As a Senior Customer Success Manager, my teams goal is to create and communicate a vision of what is truly possible as it relates to Talent Acquisition and Branding within the social landscape.
  • In conjunction with dedicated internal experts, we work in partnership with our clients to create, implement, and execute a world class recruitment strategy. We align both LinkedIn’s best resources and outside platforms to create innovative, tailored solutions to help solve long-term and short-term business objectives while exceeding our clients’ expectations throughout the relationship to ensure their maximum return on investment.
  • With over 400MM+ members (while adding over two new members every second & ) LinkedIn is rapidly expanding the Professional Network and creating a Social Graph of how the world works today while opening the pathway for tomorrow's opportunities.
  • Focused on organizational change management methodologies with all levels of organizations (from senior level C-Suite executives to middle management to end product users) guiding the top Strategic Fortune 100 corporations through business transformations and major strategic realignments.
  • Holistic strategy consultations including operating model redesigns, business process outsourcing initiatives, and complex technology implementations with both new and existing clients to ensure they have the best possible experience and success.
Relationship BuildingCustomer Success Management

Change Manager of Customer Success: Recruitment Products

May 2013Jan 2015 · 1 yr 8 mos · New York City Metropolitan Area

  • My team focuses on LinkedIn's Talent Solutions clients (Enterprise and Key Accounts) to reinvent the way that they acquire talent. We develop adoption strategies, provide best practice consultation to guide recruiting leaders / talent acquisition teams with implementations of recruitment products and in the active execution of engagements involved in the process.
  • Serving as a recruiting industry experts, ensuring client's overall recruiting engine become stronger, better and faster while continually providing ongoing consultative insights to incorporate new processes designed specifically for my clients needs.
  • New product rollouts / enhancements including market research intelligence from the customer experience while utilizing agile methodologies and principles with our product teams while partnering with our product marketing teams.
  • Our goal is to create scalable solutions through operational excellence, automation & user engagement while enabling customer success in the largest key accounts with both high-value and multi-national brands.

Recruitment Product Consultant

Feb 2012May 2013 · 1 yr 3 mos · New York City Metropolitan Area

  • Focused on LinkedIn Talent Solutions business which offers a product suite of recruiting solutions including Recruiter for sourcing and contacting new candidates, Jobs Network to attract job seekers, Talent Direct allowing you to target possible candidates like marketers target prospects and Custom Company Profiles to help you make your employment brand more prevalent in the world focus on connecting talent with opportunity at a massive scale
  • LinkedIn connects the world's professionals to make them more productive and more successful.
  • Recruitment Product Consultants (RPC) partner with Relationship Managers to ensure our LinkedIn clients understand the value they can generate from their current LinkedIn Corporate Product suite.
  • Collaborate with Enterprise (Large) Corporate Recruitment / Talent Acquisition departments to ensure they are leveraging LinkedIn products to recruit & attract the most talented professionals in the marketplace. Leading an integral role in the consulting projects for large global clients while leveraging my business strategy and recruiting background.
  • What is your dream role? Find it on LinkedIn!

Glg (gerson lehrman group)

Council Member (Consultant / Consulting Opportunity)

Jan 2015Oct 2020 · 5 yrs 9 mos · Global

  • Project focused consulting in Technology, SaaS, Customer Success / Sales, Recruiting /HR, Operations, Product Market Fit, Product Feedback & Strategy Consulting.
Relationship BuildingCustomer Success Management

American express

Recruiting Manager / Senior Recruiter

Jan 2011Feb 2012 · 1 yr 1 mo · Greater New York City Area

  • Senior Recruiter then Recruiting Manager with AllegisTalent2 / Allegis Global Solutions (onsite RPO) for American Express; Global Risk Management Departments focused on Big Data and Digital Analytics.
  • Leadership facing strategist; demonstrated with excellent project management and change management skills.
  • Relationship Management with potential candidates on a continual basis while continuing to manage and build relationships with internal decision makers and hiring managers.
  • Created an internal pipeline of qualified talent for current and future positions with the goal of improving the level of 'top talent' hires in the shortest amount of time for the organization.
  • Implemented a strategic talent acquisition function resulting in time to fill of less than 45 days.
  • Partnered closely with regional sales & operations leaders in prioritizing key initiatives to maximize customer success and support sales goals.
  • Strategically sourced top talent for both current and future hiring needs within various disciplines including web analytics, data analytics, Hadoop / Hive / Pig / Omniture, marketing science, decision science, global fraud, credit risk, operational risk, Basel risk, airline risk and travel risk professionals.
  • Vendor Management (including negotiations and cost analysis)
  • Lead global Social Media Recruitment strategy for the Risk Information Management business across multiple locations around the world (including India, Mexico and US offices).

Fortis consulting group

Enterprise Account Manager / Recruitment Specialist

Sep 2008Dec 2010 · 2 yrs 3 mos · Greater New York City Area

  • Enterprise Account Manager specialized in the sourcing, engagement and placement of accounting, finance, tax & audit professionals in the NYC & NJ Area for an elite client base including both Enterprise Large customers as well as Small to Medium businesses.
  • Established new client relationships for the firm
  • Business Development of existing clients for growth
  • Contract Negotiations with both clients and candidates
  • Social Media Recruitment strategy development and initiative
  • Staff Coaching & Mentoring of team members

The children's place

Financial Analyst / Business Analyst

Jun 2006May 2008 · 1 yr 11 mos · Greater New York City Area

  • Responsible for the reporting and projections utilizing forecasting and benchmarking:
  • The Children's Place consolidated sales of $1.4 billion and Disney Stores consolidated sales of $612 million (2007). Managed all reporting and process for Disney Stores Division accounting financials including: Gross Margin, Sales, Inventory Reporting, Inventory Reserves, Projections and Controls.
  • Instrumental in developing exception reports surrounding the control on timing of receipts (departure and arrival dates), cost changes/retail changes to Purchase Orders and pricing changes.
  • Financial Project Manager for Disney E-Commerce Distribution Center.

Cohnreznick llp & liz claiborne

Other roles in Public Accounting & Corporate Finance

Jan 2003May 2006 · 3 yrs 4 mos · New York City Metropolitan Area

Education

Seton Hall University

BA BS — FINANCE

Jan 2001Jan 2005

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