Sam Morovati — CEO
Proven Customer Success executive, experienced in driving business value and revenue opportunities across a diverse landscape of organizational models in Strategic, Enterprise, and Large Commercial accounts. Passionate about relationship management, account strategy, customer advocacy, retention and growth, while operating in a learning culture to ensure success. An agile, trusted, collaborative leader with expertise in interacting and engagement with C-level executives to drive customer value based outcomes. Experience includes: Team Building and Leadership, Relationship Management, Customer Advocacy, Voice of the Customer (VOC), Operational Strategy, Product Consulting, Client Services Engagements, Churn Risk Mitigation, Solution Consulting, Post-Deployment Services, Operational Streamlining, Client Engagement Workflows, Talent Matchmaking, Social Media Recruiting, Human Capital Management, Recruitment Operations, Business Process Outsourcing (BPO), Recruitment Operations, Boolean Sourcing, Recruitment Technology, Agile Project Management, Program Management, Product Marketing, Client Services, New Product Strategy, Business Strategist, Premium Subscriptions, Development & Launch process strategy as well as Artificial Intelligence / Machine Learning (AI/ML). Available for Independent Consulting / Consultant opportunities (Morovasa13@gmail.com)
Stackforce AI infers this person is a Customer Success Executive with expertise in SaaS and strategic account management.
Location: New York City, New York, United States
Experience: 22 yrs 9 mos
Skills
- Customer Success Management
- Strategic Leadership
- Customer Advocacy
Career Highlights
- Expert in driving customer success and retention strategies.
- Proven track record of managing $100M+ in customer accounts.
- Strong relationships with C-level executives for strategic growth.
Work Experience
Slack
Interim Head of Customer Success - Consumer & Business Services (8 mos)
Director, Customer Success (1 yr 7 mos)
Co Host / Co-Owner: Slack Global Customer Product Advisory Board (CAB) (3 yrs)
Senior Principal Success Manager (2 yrs 9 mos)
Senior Customer Success Manager II (1 yr 2 mos)
Senior Customer Success Manager I (2 yrs 8 mos)
Stella.ai
Vice President of Customer Success (1 yr 1 mo)
Captricity (acquired by SS&C Technologies)
Manager, Enterprise Executive Customer Success (11 mos)
Senior Customer Success Manager: Global Accounts (9 mos)
Change Manager of Customer Success: Recruitment Products (1 yr 8 mos)
Recruitment Product Consultant (1 yr 3 mos)
GLG (Gerson Lehrman Group)
Council Member (Consultant / Consulting Opportunity) (5 yrs 9 mos)
American Express
Recruiting Manager / Senior Recruiter (1 yr 1 mo)
Fortis Consulting Group
Enterprise Account Manager / Recruitment Specialist (2 yrs 3 mos)
The Children's Place
Financial Analyst / Business Analyst (1 yr 11 mos)
CohnReznick LLP & Liz Claiborne
Other roles in Public Accounting & Corporate Finance (3 yrs 4 mos)
Education
BA BS at Seton Hall University