Sudip Kumar Sarkar

Operations Associate

Bengaluru, Karnataka, India6 yrs 3 mos experience

Most Likely To Switch

Key Highlights

Led high-performing support teams to enhance customer experiences.
Advocated for product improvements through cross-functional collaboration.
Expert in analytical skills and support management.

Stackforce AI infers this person is a SaaS support and analytics expert with strong leadership capabilities.

Contact

Skills

Core Skills

Support ManagementProject ManagementLeadershipAnalytical Skills

Other Skills

AerospaceAerospace EngineeringArmyAutoCADAviationCommunicationCustomer ServiceDebateDefence bloggerDefenseEngageWith - Build Team Culture w/ Rewards & RecognitionsEngineeringManagementMicrosoft OfficeMicrosoft PowerPoint

Experience

Rippling

4 roles

Supervisor - Customer Support

Aug 2025 – Present · 7 mos · Bengaluru, Karnataka, India

Support Lead - Benefits

Promoted

Oct 2024 – Aug 2025 · 10 mos · Bengaluru, Karnataka, India

As a Product Support Lead, I bridge the gap between product and people by leading a high-performing support team focused on delivering exceptional customer experiences. I coach, mentor, and empower my team to continuously raise the bar in how we communicate and solve problems.
I collaborate closely with Engineering and Product teams to advocate for users, drive meaningful product improvements in the Benefits side, and ensure feedback loops are tight and actionable. I manage cross-functional projects that streamline internal processes and boost overall customer satisfaction.
As a Lead, I also build internal tools and workflows that make my teammates’ lives easier—enabling them to work more efficiently and support customers more effectively.
I handle complex escalations with a solution-first mindset, ensuring issues are resolved quickly while maintaining trust and transparency. Every day, I contribute to a proactive, collaborative, and user-first support culture.

Support ManagementAnalytical SkillsLeadershipProject ManagementCustomer ServiceCommunication