Will Patterson

Co-Founder

London, England, United Kingdom9 yrs 3 mos experience

Highly StableAI Enabled

Key Highlights

Proven track record in customer retention and success.
Expertise in scaling customer success processes.
Strong background in big data analytics and consulting.

Stackforce AI infers this person is a SaaS and Big Data expert with a focus on customer success.

Contact

Skills

Core Skills

Customer SuccessProcess ScalingRetention ManagementBig Data Analytics

Other Skills

AutomationBig DataClient ManagementCustomer ServiceData AnalysisManagementMicrosoft ExcelMicrosoft OfficeMicrosoft WordPredictive AnalyticsTeam LeadershipWhatsUp

About

Highly driven individual with a background in leading teams in both VC-backed and enterprise scale B2B SaaS companies. Experience in cybersecurity, big data analytics and consulting, across several client verticals including financial institutions, law firms, healthcare, airlines and retail. Consistent record of exceeding targets for renewals, upsell/cross sell and project delivery.

Experience

Maze

GTM (Founding Team)

Jul 2025 – Present · 8 mos · London Area, United Kingdom

Proofpoint

2 roles

Director of Customer Success

Promoted

May 2024 – Jul 2025 · 1 yr 2 mos · Hybrid

At Proofpoint, I'm working to scale up the CS processes that we built at Tessian to apply to Proofpoint's $2Bn ARR customer base. Current area of focus is a new Digital CS program, using data and automation to guide customers along their journey with Proofpoint, where there may not be a CSM directly aligned. Demonstrated a 91 -> 95% improvement in gross retention from customers on the program

Customer SuccessProcess Scaling

Senior Manager (Account Management)

Feb 2024 – May 2024 · 3 mos · Hybrid

Tessian

3 roles

Customer Success Director

Promoted

Apr 2023 – Nov 2024 · 1 yr 7 mos

At Tessian, I led our team of 8 Customer Success Managers (prior to acquisition by Proofpoint) working with our clients globally to maximise the value they derive from our products. We owned the global retention targets on $45M of revenue, maintaining >90% gross retention and >120% net retention quarter over quarter.
Using machine learning technology, Tessian automatically predicts and eliminates advanced threats on email caused by human error - like data exfiltration, accidental data loss, business email compromise and phishing attacks - with minimal disruption to employees' workflow. As a result, employees are empowered to do their best work, without security getting in their way. Founded in 2013, Tessian is backed by renowned investors like Sequoia, Accel and Balderton and has offices in San Francisco, Boston, Austin and London.

Customer SuccessRetention Management

Customer Success Lead - Enterprise

Promoted

Mar 2021 – Apr 2023 · 2 yrs 1 mo

Customer Success Manager

May 2020 – Mar 2021 · 10 mos

Mastercard

2 roles

Managing Consultant

Feb 2020 – Apr 2020 · 2 mos

APT formally integrated into Mastercard's Data & Services team in late 2018

Associate Managing Consultant

Nov 2018 – Jan 2020 · 1 yr 2 mos

Applied predictive technologies

2 roles

Engagement Manager

Sep 2018 – Feb 2020 · 1 yr 5 mos · London Area, United Kingdom

APT delivers big data analytics software solutions with consulting support to large (£1.5Bn + revenue) consumer facing companies. Fast growth, entrepreneurial culture, owned by Mastercard and managed at arms-length until 2018
APT's Test & Learn software platform empowers clients to isolate the incremental impact of business initiatives and build predictive models to optimise ROI
Key areas of testing include omnichannel marketing, pricing, capex, cross sell, merchandising, labour and operations
Managed accounts across a wide range of sectors and geographies; financial services, airlines, retail, restaurants and hospitality in UK, Dubai, Russia, South Africa and Romania