Palash G.

CEO

Mumbai, Maharashtra, India10 yrs 2 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led scaling of food delivery operations across multiple states.
Implemented cost-saving processes reducing onboarding costs significantly.
Achieved substantial growth in weekly order volume and delivery partner retention.

Stackforce AI infers this person is a Food-Tech Operations Leader with extensive experience in scaling logistics and optimizing processes.

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Skills

Other Skills

5SAnalyticsBudgetingBusiness Process ImprovementBusiness StrategyConsultingContinuous ImprovementCustomer ExperienceCustomer Relationship Management (CRM)Customer RetentionCustomer SatisfactionCustomer ServiceData AnalysisEngineeringLeadership

About

Experienced professional with 8+ years of demonstrated experience in setting up, building and scaling operations for Startups in Logistics & Food-Tech , New Product Development and Manufacturing Sector with a deep interest and inclination towards product and process optimisation.

Experience

Zomato

7 roles

City CEO

Promoted

Jan 2023 – Present · 3 yrs 2 mos

Regional Head - Logistics Operations

Jan 2022 – Dec 2022 · 11 mos

State Operations Head - Gujarat , Maharashtra & Goa

Jun 2021 – Dec 2021 · 6 mos

Responsible for scaling up Food Delivery business for 3 states.
Mapping out crucial product asks for all cities within the 3 states and working with the product and engineering teams to prioritise and build out the critical products and roll out seamlessly to drive platform growth and reliability.
Responsible for managing P&L for all the 3 states.

State Operations Head - Gujarat

Sep 2020 – May 2021 · 8 mos

Led a team of 50 members.
Scaled up Food Delivery business in 23 cities within the state.
Onboarded 14,000+ Delivery Partners in a span of 9 months.
Managed a fleet of ~ 8,500 active delivery partners weekly.
Developed scalable processes for delivery partner on-boarding which reduced the cost per onboard by 60%.
Mapped out crucial product asks for all the 23 cities , working with the product and engineering teams to prioritise and build out the critical products and roll out seamlessly to drive platform growth and reliability.
Designed and ran retention programs for delivery partners which reduced the churn by 15% weekly.
Increased the Net Promoter Score (NPS) by 50% by implementing the desired changes in the system.
Increased the market share by 16 percentage points.
Optimised the Delivery Partner Incentive Structure to reduce the direct delivery cost by 30%.
Managed P&L for the state

City Operations Head

Promoted

Mar 2019 – Aug 2020 · 1 yr 5 mos

Led a team of 20 members.
Scaled up to ~ 200,000 Weekly Orders in a span of 8 months
Onboarded 10,000+ Delivery Partners in a span of 12 months.
Managed a fleet of ~ 5,000 active delivery partners weekly.
Developed scalable processes for delivery partner on-boarding which reduced the cost per onboard by 40%.
Developed scalable processes for training, quality & fraud control.
Designed and ran retention programs for delivery partners which reduced the churn by 10% weekly.
Supported product teams in rollout and delivery partner education on new products launching in the market (Cashless flow for delivery partners).
Optimised the Delivery Partner Payout Structure to reduce the direct delivery cost by 40%.
Managed P&L for the city.
Led the team to manage the operational impact of COVID-19 swiftly and effectively; this ranged from
fleet-wide PPE provision and usage enforcement, introduction of new delivery practices over and above
health authority advice and thorough management of riders under lockdown and quarantine
Cost Optimisation -
Designed the rider payout and incentive structure to control the overall burn.
Optimised the Delivery Partner Payout Structure to reduce the direct delivery cost by 40%.
Pilot Projects (Implemented Pan India) -
Delayed assignment of orders to the Delivery Partners.
Bulk assignment of orders to the Delivery Partners.
Realtime shrinkage and expansion of Delivery Radius based on supply & demand.
Implemented Chat Support for Delivery Partners.
Implemented grocery deliveries in Ahmedabad during Pandemic and scaled up to 20,000 weekly orders within 3 months.

Launch & Expansion Manager

Oct 2018 – Feb 2019 · 4 mos

Launched online ordering in 5 cities and led the operations for 12 cities in India over 5 months.
Worked on various aspects of the business including expansion planning, recruiting,
P&L responsibility, operations and marketing, and media and public policy.
Initiated and led competitive intel for Gujarat & Rajasthan, reporting directly to India Logistics Head and AVP Launch & Expansion.

Assistant Manager- Supply Operations

Mar 2018 – Sep 2018 · 6 mos

Led a team of 65 members.
Launched Logistics for Food Delivery business in Mumbai.
Scaled up to ~ 400,000 Weekly Orders in 7 months.
Onboarded 7000+ Delivery Partners in a span of 7 months.
Managed a fleet of ~ 5,000 active delivery partners weekly.
Successfully executed planning, estimation and positioning of supply based on geo-coverage, demand trends, and promotions.
Developed scalable processes for partner on-boarding, training, quality & fraud control.
Designed and ran retention programs for riders in a cost-effective manner.
Cost Optimization -
Designed the rider payout and incentive structure.
Synchronized the unit economics by controlling overall burn

Uber

Operations Specialist

Sep 2016 – Feb 2018 · 1 yr 5 mos · Vadodara, Gujarat, India

Scaled up operations in Vadodara
Supported product teams in rollout and delivery partner education on new products launching in the
market (UberHIRE & Uber Intercity).
Successfully built supply for Vadodara by leading and supporting through funnel management resulting in 100% growth in supply.
Developed scalable processes for partner on-boarding, training, quality & fraud control.
Resolved the emerging problems that partners face with accuracy and efficiency.
Handled in-person communication between UBER and its partner community.
Successfully executed planning, estimation and positioning of supply based on geo-coverage and
demand trends.
Trained, coached and guided experts to drive quality and efficiency metrics.
Promoted quality achievement by analyzing metrics resulting in educating and retaining the drivers and
taking suitable actions.
Handled implementation of BYOD, Fraud control, Re-engagement, planning and delivering of all on
demand activities.
Analyzed the market and competitor’s activities.

Piramal glass

Graduate Engineer Trainee - New Product Development & Operations

Jun 2015 – Aug 2016 · 1 yr 2 mos · Vadodara, Gujarat, India

New Product Development Department (NPD) & Operations :
Managed and led a team of 4 members.
Coordinated with the Marketing team and the customer for the new developments of the bottles.
Coordinated with the Design team and through continuous follow ups ensured the designs to be completed within the deadlines and sent to the customer for approval.
Coordinated with the Mould Manufacturing team and ensured the sample mould readiness within the lead-time for sampling purpose.
Planned the sampling of the bottles with the Production team and ensured the sampling to be done within the mentioned deadlines.
Inspected the samples running on the machine and ensured its dispatch to the customer.
Created BOM (Bill of Materials), Routing and Production Version for NPD samples using SAP.
Successful in achieving commercialization of 72% of 461 samples tested in my tenure.
Successful in achieving a FTR ( First time right ) of 65% of 461 samples tested in my tenure.
Gammification Innovation Management (gIM):
gIM is an initiative launched for solving the pain areas of the company through ideas received from supervisors to top management level.
Was appointed as the Plant Coordinator of Jambusar, Kosamba and Sri Lanka plant for this initiative.
Led and managed a team of 150 members for training and project execution.
Presented monthly reviews, MIS to COO and MD.
Achieved a saving of 4.2Cr through innovative cost optimization methods.

Larsen & toubro, corporate training technical

Summer Intern

Jun 2014 – Jun 2014 · 0 mo · Vadodara, Gujarat, India

Designed a simple pressure vessel using the software PVElite and design specifications from the ASME code.
Researched design parameters and materials used to manufacture pressure vessels such as storage tanks, heat
exchangers, air fin coolers and bullets.