Udai Lal Joshi

Operations Associate

Udaipur, Rajasthan, India10 yrs 6 mos experience

Highly Stable

Key Highlights

9 years of expertise in automotive operations.
Proven track record in improving customer satisfaction.
Led digital transformation initiatives in dealership operations.

Stackforce AI infers this person is a seasoned automotive operations expert with a focus on customer experience and digital transformation.

Contact

Skills

Core Skills

Customer Satisfaction Index (csi) ImprovementService Operations ManagementDigital Dealer TransformationInventory & Warehouse ManagementErp System Operation

Other Skills

Complaint Resolution & Escalation HandlingAutomotive After-Sales Management5S MethodologyMarketing StrategyFinancial Planning and Analysis (FP&A)Business AnalyticsConsumer BehaviorCorporate FinanceBudgeting & ForecastingProcurement CoordinationMaterial Handling EfficiencyInternal ControlsExcel ReportingStore Process ComplianceTeam Leadership & Training

About

Operations and Service Management professional with over 9 years of proven expertise in the automotive dealership sector, driving operational excellence, team performance, and customer satisfaction for Royal Enfield (Voyage Motors). Adept at leading cross-functional teams, managing end-to-end service and sales operations, and implementing cost-saving strategies that directly improve profitability and customer loyalty. Known for improving Customer Satisfaction Index (CSI), streamlining warranty claim processes, and leading digital transformation initiatives. I specialize in service KPI optimization, CRM & Dealer Management Systems (DMS), audit compliance, and inventory control. Recognized with multiple awards including Best Workshop Manager (North Zone) and Highest CSI Award. Currently pursuing B.Tech in Mechanical Engineering to deepen technical knowledge and expand leadership potential. I’m passionate about delivering value through process improvement and customer-focused strategies. Looking for Area Service Manager or Regional Operations roles in the automotive or mobility sector. Based in Udaipur, India | 📞 Open to relocation or travel-based roles

Experience

Mahindra k.s.automobiles

Relationship Manager

Jan 2026 – Present · 2 mos · Udaipur, Rajasthan, India · On-site

Currently working as a Relationship Manager – Body Shop at a Mahindra dealership, responsible for managing customer experience in body repair and insurance cases. Handling customer coordination, insurance approvals, complaint resolution, and ensuring timely vehicle delivery while maintaining high CSI and service quality standards.
Manage end-to-end customer relationships for Body Shop and accident repair cases.
Act as the single point of contact for customers throughout the repair lifecycle.
Coordinate with insurance companies, surveyors, and internal teams for approvals.
Ensure timely job card processing, estimates, repairs, and vehicle delivery
Handle customer concerns, escalations, and complaint resolution professionally
Provide regular repair status updates to customers
Monitor and improve Customer Satisfaction Index (CSI) and retention
Ensure compliance with Mahindra SOPs, quality standards, and processes
Support Body Shop advisors and technicians for smooth operations
Collect customer feedback and drive service quality improvements

Customer Satisfaction Index (CSI) ImprovementComplaint Resolution & Escalation HandlingService Operations Management

Career Break

Dec 2025 – Jan 2026 · 1 mo · Udaipur, Rajasthan, India

Took a planned career break to prepare for competitive examinations, which I wanted to complete before joining my next professional role. This period helped me return with renewed focus and commitment to my career.

Royal enfield

Service Manager

Aug 2016 – Dec 2025 · 9 yrs 4 mos · Udaipur, Rajasthan, India · On-site

Lead end-to-end dealership operations including Service, Sales, Accessories, CRM, and Logistics.
Monitored KPIs and CSI scores through CRM tools, achieving repeat service growth of 25% YoY.
Oversaw customer escalations, service follow-ups, and delivery SOPs for superior client retention.
Drove Royal Enfield's Digital Dealer Transformation by integrating tech into service processes.
Ensured compliance with ISO protocols, internal audits, and warranty claim best practices.
Reduced costs via automation, vendor negotiation, and spare parts optimization.
Facilitated regular team training, rewards, and performance reviews for high productivity.

Service Operations ManagementAutomotive After-Sales ManagementDigital Dealer Transformation

Ruby mills

Assistant Store Manager

Jul 2015 – Jun 2016 · 11 mos · Mumbai, Maharashtra, India · On-site

Maintained real-time inventory logs and updated documentation through ERP software.
Managed GRNs, issue slips, scrap records, and purchase-related reconciliations.
Performed regular audits, ensured inventory accuracy of 98%+, and improved material layout through 5S methodology.
Supported procurement and finance with timely material movement documentation.

Inventory & Warehouse ManagementERP System Operation5S Methodology