May 2021 – Jul 2023 · 2 yrs 2 mos

• Responsible for the development of end-to-end automation of the booking of supply in the marketplace which resulted in a reduction of calling effort by 90% and time of placement by 50%.
• Involved in the building of a bidding meter which provided real-time feedback to the supply users on their quotation which resulted in high-quality quotations and reduced the final quoted price by 40%.
• Responsible for setting up the KYC process for supply users in the marketplace.
• Developed a ticketing infra for the marketplace that reduced the resolution time by 50%.

Mar 2020 – Apr 2021 · 1 yr 1 mo

• Developed an in-house telesales product (GPS) that contributed to 8% of overall sales.
• Launch an internal app to enable the sales team to onboard the user and resolve all their issues related to FasTag.
• Launch a wallet solution to allow the user to recharge their entire fleet by just loading their wallet. Save user time in recharging vehicle FasTag one by one.
• Research and implemented a system to auto-identify the wrong toll deductions and get a user refund within 7 days against the market standard of 30 days.
• Developed a help portal for truckers and drivers during Covid.

Oct 2018 – Feb 2020 · 1 yr 4 mos

• Improved productivity of operations by 7% and effectively decreased Cost Per Installation (CPI) by 20% by implementing processes at PAN India level.
• Increased B2B customer retention to 95% and upselling to 25% by leading the KAM team.
• Increased timely revenue collection to 90%
• Onboarded channel partners like Amazon, Flipkart, and Mahindra which generated 40% monthly B2B business.
• Drove the organization's culture by organizing events, and promoting a gender-neutral environment as the first 40 core team members.

Aug 2017 – Oct 2018 · 1 yr 2 mos · New Delhi, Delhi, India

• As a co-founding member of an event organizing company, successfully organized "The Great Indian Treasure Hunt" event for promoting startups.