Apr 2024 – Jun 2025 · 1 yr 2 mos · Gurugram, Haryana, India

Feb 2023 – Mar 2024 · 1 yr 1 mo · Gurugram, Haryana, India

• 1. Managed PAN India operation, including growth and expansion.
• 2. Planned Strategies & build short-term and long-term goals for the cities in conjunction with the CXOs (CEO, COO, CBO).
• 3. Worked on expansion, launched new cities and setup a skilled operations team.
• 4. Worked on strategy and process enhancement so that we can improve our processes and product features.
• 5. Led multiple strategy sessions across senior level executives to identify initiative goals, objective and design principles for the initiative.
• 6. Managed procurement and monitored stock availability at PAN India level.
• 7. Defined the key metrics (KRAs and KPIs) of different functions and made sure they are being completed as per the set targets.
• 8. Identified gaps & roadblocks that functions/teams were struggling with and troubleshooted them.
• 9. Worked with engineering & product team to improve internal tools and user experience.
• 10. Managed a team of 150+ people across PAN India.

Nov 2021 – Dec 2022 · 1 yr 1 mo · Delhi, India

• 1. Managed Revenue growth and operations.
• 2. Lead, Hire and mentor a high performing team of Trainers and Executives.
• 3. Coordinate with Heads of multiple departments parallelly (Sales, Procurement, Sourcing,
• audit, Logistics, Tech-Support, Admin) to onboard new accounts as per defined SLAs.
• 4. Worked with Product Managers and assisting in new tech products developments.
• 5.Built new processes for more impactful staff training and optimised training TAT from 15 days to 7 days.
• 6. Identify the gaps and optimize the process of daily operations to reduce the operational cost.
• 7. P&L Management – Enhance topline and optimize bottomline matrices, drive strategies to improve city profitability with sustained Y-O-Y growth.