Apr 2022 – Mar 2023 · 11 mos · Noida, Uttar Pradesh, India

• Aligned customer needs with the company's business strategy in managing product roadmap.
• Guided best practices in agile software development processes.
• Identified risks associated with product initiatives and proposed mitigation strategies.
• Utilized Minimum Viable Products (MVP) to validate customer feedback, leading to the identification of product enhancements
• Collaborated with cross-functional teams including engineering and architecture to identify optimal technical designs that meet market timelines and business requirements.
• Transcribed high-level product strategy into specified prototypes and requirements
• Successfully handled the analysis, design, development, and testing processes to generate desired analytical outcomes.
• Effectively identified and tracked issues, pivotal in resolving them and ensuring their prompt resolution.
• Enabled productive teamwork by establishing strong relationships with stakeholders, promoting an open dialogue to articulate clear product requirements, and facilitating the achievement of long-term objectives.

Apr 2021 – Mar 2022 · 11 mos · Noida, Uttar Pradesh, India

• Led initiatives to promote collaboration and improve team effectiveness through team-building activities
• Elevated the effectiveness of teams by fostering a positive work environment through utilizing motivational strategies and coordinating team-building initiatives, resulting in improved collective achievement.
• Identified and resolved obstacles impeding team productivity, facilitating seamless progress toward goals.
• Engaged in stakeholder interviews to gather business requirements and create detailed specifications
• Identified and documented process inefficiencies through a thorough gap analysis, resulting in recommended solutions that improved customer experience
• Generated real-time insights of product performance and customer satisfaction through the system I established.
• Provided recommendations based on data analysis results.
• Collaborated with cross-functional teams to develop strategies and action plans to achieve organizational goals.

Sep 2019 – Mar 2021 · 1 yr 6 mos · Noida, Uttar Pradesh, India

• Prepare reports, presentations, and dashboards to communicate findings and recommendations.
• Analyze current business processes and identify areas for improvement.
• Liaise between business stakeholders and the development team to ensure clear communication.
• Ensure stakeholder needs and expectations are met throughout the project lifecycle.
• Credential new providers and re-credential current providers with hospitals at which they hold staff privileges
• Provide ongoing support to users to ensure successful adoption of new processes and solutions.

Dec 2018 – May 2019 · 5 mos · Gurugram, Haryana, India · On-site

• Conducted ad-hoc analysis to answer business questions and provide insights to stakeholders, resulting in improved operational efficiency and cost savings
• Liaise with various departments to gather information and ensure alignment with business goals.
• Monitor key performance indicators (KPIs) and metrics to track progress towards business goals.
• Collaborate with decision-makers to define and prioritize business objectives.
• Work closely with business stakeholders to understand their requirements and objectives.

Jul 2015 – Dec 2018 · 3 yrs 5 mos · Noida, Uttar Pradesh, India

• Prepare and present detailed reports, charts, and visualizations to communicate findings to stakeholders.
• Set up a whole new process of Quality Audit for the credentialing team
• Maintain individual provider files to include up-to-date information needed to complete the required governmental and commercial payer credentialing applications
• Provide insights and recommendations to support strategic decision-making.
• Assist in the development of business strategies and plans based on analytical findings.
• Identify areas of underperformance and recommend corrective actions.