Jun 2015 – May 2020 · 4 yrs 11 mos · Sandton

• Business development, product development, research and implementation functions for the JSE's multi-Markets.
• Manage the JSE Colocation Sales and Admin team
• Specializing in on-boarding Hedge Funds, low latency and algorithmic type firms onto the exchange
• Research, create and / or improve order and trade type functionality.
• Performing relationship manager functions by maintaining and developing relationships with existing and potential clients
• Understanding clients business development intentions and growth opportunities
• Researching, analysing trends, bench-marking against international exchanges and understanding macro-economic factors and revenue drivers
• Align product offerings with clients business requirements
• Consult and partner with the advisory board through formal advisory committee meetings to discuss growth of the markets
• Attend specific product design working groups in order to understand client’s business requirements for product design purposes to grow the market
• Provide strategic thinking and contributions to crafting of departmental business plan based on professional knowledge and experience, to ensure delivery of focus areas for the year in support of departmental strategy
• Continuously monitor and evaluate trends in the markets in order to provide professional guidance and opinions regarding listed products identified as potential business for traders
• Ensure systems, products or projects delivered contributes to improve client/JSE service by providing input on budgets, resources required and process based on the understanding of costs, business objectives and relationship with external suppliers and stakeholders
• Document research and propose a business case to ensure buy in from all stakeholders.
• Engage with JSE teams to ensure compliance with JSE standards, regulations and policies

Sep 2011 – May 2015 · 3 yrs 8 mos · Sandton

• Provide a first and second line support function, responsible for dealing with issues reported by both, internal and external clients.
• Assisting clients across the Cash Equity, Equity Derivatives, Interest Rate, Currency Derivatives and Commodities markets in resolving any queries relating to trading interfaces to the JSE trading engines and or JSE trading Front-ends.
• Assist JSE clients with on-boarding across all JSE markets ensuring client system enablement, conformance of client software to the required JSE systems.
• Resolve or escalate trading related queries and play a pro-active role ensuring member compliance to JSE rules and regulations.
• Provide functional and technical support to internal and external JSE clients and stakeholders on JSE systems and services.
• Draft and maintaining departmental procedures.
• Test various JSE applications ensuring changes meet business requirements and are functionally correct.
• Maintain knowledge of message protocols (i.e. FIX) supported and Native ensuring that relevant information is documented.
• Responsible for all queries and responses from various support teams and clients in raising/tracking/implementing requests when required.
• After hours/standby support to all JSE clients provided
• Used in house tools and raw log files, undertake proactive monitoring of JSE's trading, customer and exchange connections, dealing with, or escalating as necessary, any problems that arise.
• Understand releases to the JSE Trading platforms and be able to answer any customer queries on changed or new functionality.
• Off-site support and/or 1-on-1 training to JSE clients provided as and when required.

Oct 2008 – Aug 2011 · 2 yrs 10 mos · Sandton

• Definition and preparation of test cases based on scenarios derived from the requirements specifications.
• Data creation of test cases to cover the scenarios derived from the requirements specifications.
• Co-ordination and Agreement with the Business Analyst to cover sufficient functionality to provide a pre-agreed level of Quality Assurance of the application. (Incl. Regression Testing)
• Signoff of Test Scenarios and associated Test Cases by Business Analyst based on scope of Business Requirements.
• Test Applications on different technological platforms.
• Functional, Negative/Positive and Regression Testing.
• Apply Manual and Automated Testing Tools.
• Testing Signoff
• Logging of Bugs
• Track resolution of bugs raised in order to retest when resolved.
• Reporting Bugs to Management in a pre-arranged manner which ensures an explicit understanding of the fault with Systems Developers, Business Analysts and Managers
• To effectively communicate with business analysts and end users so as to ensure there is explicit understanding and agreement on the scope of the testing.
• To draft a user guide on how to use the new functionality.
• To make sure that the user guide is comprehensive for the user to use independently.
• To train the user on the new functionality.
• To assess the users understanding of the new functionality.
• Testing on multiple systems
• Load, track and close QC’s via Quality Centre
• I was also part of the health and safety team, attended first aid and firefighting courses, and was part of the group risk events committee.

Jul 2006 – Sep 2008 · 2 yrs 2 mos · Sandton

• Administrator of a Hybrid fund with 4000 members on each fund.
• Full monthly reconciliation & balancing of contributions, Disability contributions, Member & Company with the specific risk profiles, including membership certificates, nil contributor
• Attend Admin Meetings with the HR Management of the companies, minutes, follow ups etc
• Liaise with clients, brokers and Investment companies on a daily basis
• Booking over of Assets (movement of monies via units without disinvesting).
• The submission of ALMS each month
• The submission of EFA’S quarterly.
• Investment/Disinvestment Instructions for the Branch on occasions.
• The handling of Pension and Provident withdrawal claims, +- 130 claims a month. Resignations, Retrenchments, Dismissals, Deaths, Retirements etc.
• Processing of calculation reports, disinvestment of benefits from the market
• Working with member liens, Divorces, Home loans etc.
• Drawing up of documentation of benefits from one fund to another.
• Applying for tax directives via Compass and I-Tax.
• Processing of the payments of claims.
• Payments of Unclaimed benefits.
• Payments of Enhancements benefits.
• Divorces (prior/post 01/10/2007)
• Benefit Statements & Investment Statements
• Allocation of Enhancement monies to members on the system.
• Letters to beneficiaries.
• Collection of the monies into the funds.
• Assisted with two year ends on the Funds
• I have extensive relationships within the business both internally & externally on a professional basis.
• Courses completed whilst working for Alexander Forbes:
• Business Writing Skills
• Time Management
• Customer Care
• FICA and FAIS
• I have been on various seminars that have enhanced my knowledge and training of the systems.
• The Company, on a monthly basis has their in-house training sessions, all tests passed on a 90% average.