Shivam Malhotra — Associate Consultant

Innovative Learning & Development (L&D) professional with over 9 years of experience in designing and executing high-impact learning and talent development initiatives. Currently leading L&D strategies and organizational development projects at Capgemini managing a team of trainers to deliver functional, behavioral, and leadership programs that align with business objectives while driving talent growth across the organization. Possess expertise in soft skills, process, product, system, and compliance training. A proud member of the Association of Talent Development (ATD), USA, I specialize in creating transformative learning solutions. My expertise spans psychometric assessments (DiSC, Johari Window), behavioral frameworks (Maslow’s Hierarchy of Needs, Herzberg’s Motivation Theory), and advanced methodologies for Training Needs Analysis (TNA/TNI), competency mapping, and stakeholder alignment. I employ globally recognized learning frameworks, including the Kirkpatrick Model, ADDIE, SAM (Successive Approximation Model), and Bloom’s Taxonomy, to design, implement, and measure the effectiveness of training interventions. Leveraging Gen AI and emerging technologies, I integrate innovation into both traditional and digital learning frameworks to create impactful experiences. Proficiency in platforms like Degreed, Vyond, Articulate Storyline 360, and Canva allows me to develop scalable, interactive, and engaging e-learning modules tailored to organizational goals. Designed and delivered training programs across various formats (ILT, VILT, e-learning) for diverse audiences. Successfully implemented Kirkpatrick's Training Evaluation Model to measure training effectiveness. Experienced in conducting Training Needs Analysis (TNA/TNI) and skill gap assessments. Developed training SOPs, managed LMS updates. My skill set includes instructional design, content digitalization, microlearning, gamification, blended learning, and the flipped classroom approach. I excel in using data-driven insights for continuous improvement, utilizing tools like Learning Management Systems (LMS), Learning Experience Platforms (LXP), and advanced analytics to evaluate and enhance training outcomes. With a strong foundation in learning theories, consulting models, and change management strategies, I design transformational learning ecosystems that empower individuals and organizations to achieve excellence. Passionate about fostering innovation, adaptability, and a growth mindset, I aim to build future-ready talent development frameworks that drive organizational success.

Stackforce AI infers this person is a Learning and Development expert in the SaaS and Fintech industries.

Location: Gurugram, Haryana, India

Experience: 11 yrs 2 mos

Skills

Learning And Development
Training Program Design

Career Highlights

Over 9 years in Learning & Development.
Expert in training evaluation and program design.
Proficient in leveraging emerging technologies for learning.

Work Experience

Capgemini

Learning and Development Consultant (5 yrs 2 mos)

Wipro

Benefits Administrator (1 yr 4 mos)

Bank of America

Senior Team Member (4 yrs 8 mos)

Education

B.com at Delhi University

Shivam Malhotra

Associate Consultant

Gurugram, Haryana, India11 yrs 2 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 9 years in Learning & Development.
Expert in training evaluation and program design.
Proficient in leveraging emerging technologies for learning.

Stackforce AI infers this person is a Learning and Development expert in the SaaS and Fintech industries.

Contact

Skills

Core Skills

Learning And DevelopmentTraining Program Design

Other Skills

360 FeedbackAnalytical SkillsAnti-Money LaunderingArticulate StorylineAssessmentAttention to DetailBFSIBehavioural ChangeBlended LearningBusiness Process Outsourcing (BPO)Candidate ManagementCapability DevelopmentCareer DevelopmentCoachingCognitive Assessment

About

Experience

11 yrs 2 mos

Total Experience

3 yrs 8 mos

Average Tenure

5 yrs 2 mos

Current Experience

Capgemini

Learning and Development Consultant

Apr 2021 – Present · 5 yrs 2 mos · Gurugram · Hybrid

Designed and delivered New Hire Training Blueprints, Competency-Based Learning Paths, and Leadership Development Programs aligned with business objectives to ensure a robust talent pipeline and leadership bench strength.
Conducted diverse training programs encompassing soft skills, process & product knowledge, system navigation, and compliance, ensuring alignment with business needs and regulatory standards.
Spearheaded On-the-Job Training (OJT) programs for new hires, resulting in an 18% reduction in early attrition (0-90 days) and a measurable improvement in new hire performance.
Led the implementation of Kirkpatrick’s Training Evaluation Model to assess the effectiveness of training interventions, providing data-driven insights for program enhancement.
Developed and implemented training dashboards to track key performance metrics such as trainer effectiveness, attendance, quality performance, and 360-degree training feedback, enabling data-driven decision-making.
Conducted meticulous quality audits, including transaction monitoring and gap analysis, to identify improvement areas, enhance customer experience, and ensure compliance.
Developed and maintained Training Standard Operating Procedures (SOPs), ensuring consistency in execution, LMS updates, and compliance with industry best practices.
Introduced digital learning interventions, leveraging e-learning platforms to enhance training accessibility, engagement, and effectiveness.
Designed and executed business improvement initiatives, impacting key customer experience metrics such as NPS, CSAT, FCR, QC Performance.
Managed trainer performance scorecards, providing coaching on Behavioral and Motivational Quotients (BQ & MQ) using adult learning principles and pedagogical techniques to optimize training delivery and impact.
Assisted in budget allocation for Learning & Development programs, identifying cost-effective training solutions to optimize resource utilization while maintaining training quality.

Instructional DesignTraining Needs AnalysisKirkpatrick ModelDigital LearningData-Driven InsightsLearning and Development+1

Wipro

Benefits Administrator

Dec 2019 – Apr 2021 · 1 yr 4 mos · Gurugram, Haryana, India · Hybrid

Delivered comprehensive training programs covering processes, products, systems, and compliance for a leading financial institution with operations in the USA & Canada, ensuring operational efficiency and regulatory adherence.
Designed engaging and informative training modules, facilitated interactive classroom and virtual training sessions leveraging diverse methodologies to enhance learner engagement and knowledge retention.
Developed and implemented Training Needs Analysis (TNA/TNI) frameworks to identify skill gaps and training requirements, ensuring alignment between learning solutions and business objectives.
Created and implemented training Standard Operating Procedures (SOPs) to standardize training delivery and maintain consistency in training quality and content.
Developed and delivered impactful refresher training programs to reinforce knowledge, enhance
retention, and ensure ongoing competency.
Created and implemented certification assessments to evaluate learner comprehension and skill mastery, ensuring training effectiveness and compliance with industry standards.
Conducted process improvement calibrations to align team performance with desired outcomes, promoting consistency and efficiency in operational procedures.
Collaborated closely with client stakeholders to ensure training efficacy, gather feedback, and implement seamless process updates based on evolving business needs.

Training Needs AnalysisTraining Program DevelopmentCompliance TrainingInteractive Training FacilitationLearning and DevelopmentTraining Program Design

Bank of america

Senior Team Member

Dec 2014 – Aug 2019 · 4 yrs 8 mos · Gurugram, Haryana, India · On-site

Led training and quality operations for Bank of America's USA & Canada financial processes, ensuring operational excellence, compliance adherence and a high standard of service delivery.
Managed sales and service training programs across four functional business lines, equipping teams with the necessary knowledge and skills to enhance customer interactions and drive sales performance.
Developed and delivered training programs focused on cultural sensitivity, compliance, and essential soft skills to diverse teams, fostering a positive and inclusive work environment optimized for collaboration and understanding.
Administered TNA-based training programs, delivered monthly refresher sessions, and provided regular product/process updates to keep teams informed and equipped with the latest information necessary to perform their roles effectively.
Conducted coaching and feedback sessions to reinforce learning, address performance gaps, and improve knowledge retention, contributing to improved individual and team performance metrics.
Implemented transaction monitoring mechanisms, utilized CSAT & NPS measurement techniques, and conducted process quality audits to ensure compliance, customer satisfaction, and operational efficiency.
Collaborated with leadership on career development initiatives and succession planning strategies, contributing to talent management and organizational growth by identifying and nurturing future leaders.
Designed and implemented the 'Verve' Process Improvement Initiative utilizing Kirkpatrick's Model, resulting in measurable process enhancements and improved operational efficiency.