Apr 2023 – Sep 2025 · 2 yrs 5 mos · Kolkata, West Bengal, India · On-site

• Partnered closely with the CEO and key stakeholders on a business turnaround strategy, collaborating with the leadership team and cross-functional stakeholders to drive change management and deliver tangible positive business outcomes.
• Spearheaded several innovative cost-saving initiatives, directly contributing to EBITDA growth and bottom-line improvement. Played a key role in establishing Quick Commerce channel for the business by right structuring, processes and people plan.
• Pioneered the development of digital learning modules to enhance workforce capability and scalability. Established a robust Talent Management Framework, enabling accelerated career progression for retail employees across offline and online channels.
• Designed and implemented new HR policies, including Insurance programs, Flexi Compensation, and Incentive Plans, strengthening the Employee Value Proposition (EVP) and aligning people strategies with business goals. Revamped the Performance Management Framework to foster accountability and drive both individual and team performance. Led Employee Engagement initiatives, and continuously reviewed and improved policies to cultivate a more engaging and high-performance workplace.

Jul 2013 – Apr 2023 · 9 yrs 9 mos · Dubai · On-site

• Started as HRBP and within 1 year moved to Head HR role, Reporting to CEO, managing a fabulous team of 20+ people included 4 direct reports, I was responsible for all the aspects of people plan for 6 countries in Middle East including UAE, KSA, Kuwait, Qatar, Oman and Bahrain having 160 stores and 2000 employees, additionally 1000 Beauty Advisors.
• Instrumental in designing and executing people strategic initiatives to support the organization’s business continuity in consistent changing socio-economic environment.
• The role required to manage all facets of the organization includes employees, senior stakeholders and customers. I was handling various gamut of Human Resources i.e. Organization Design, Culture & Values, Talent Management, Recruitment, Executive Coaching, Performance Management, Employer Branding, Sustaining Strategic People Cost, Improve Productivity, Employee Engagement, Leadership Development, Employee Relations, Corporate Social Responsibility initiatives, Compensation & Benefits, Product / Soft Skills Training etc.

Dec 2006 – Jun 2013 · 6 yrs 6 mos · Corporate Office, Noida

• Over 6.5 years, I progressed through four diverse roles, sharpening my skills and gaining holistic HR experience across multiple HR domains. Starting as an individual contributor, I was promoted to People Manager within a year, leading a team of five. In my Pan-India role, I reported directly to the CHRO, supporting a network of 600+ stores and 20,000 employees as part of the Corporate HR Team.
• My experience spans Succession Management, Learning & Development, Employee Education Programs, Rewards & Recognition, Talent Acquisition, Campus Hiring, and Engagement Surveys. I played a key role in developing HR policies, enhancing Internal Communication and Employer Branding, driving Employee Engagement through several unique initiatives. Conceptualized and implemented impactful CSR programs in line of Domino’s India one of the ambitions to become one of the most loved organizations. Each role contributed to strengthening my strategic outlook and operational excellence, ensuring alignment of people practices with business objectives while building an engaging, scalable and profitable company.

Jul 2006 – Dec 2006 · 5 mos · New Delhi Area, India · On-site

• Conducted critical data research and end-to-end analysis of customer transactions to identify default or failure points across key touchpoints—ATM, Call Centre, Back Office, and Branches. Took ownership of diagnosing root causes behind customer concerns and dissatisfaction. Provided actionable insights and recommended process enhancements and service improvements to drive better customer experience, reduce friction, and strengthen operational efficiency.