May 2022 – Present · 3 yrs 11 mos · Bengaluru, Karnataka, India · Remote

• Architected an AI Copilot: Led the design and development of an AI-powered copilot that leverages multiple knowledge bases to deliver precise, context-aware answers.
• Enhanced Customer Support: Integrated the copilot into Hiver’s platform, significantly reducing support response times and improving customer self-service efficiency.
• Optimized Natural Language Processing: Utilized advanced NLP and machine learning techniques to boost answer accuracy and adapt dynamically to user queries.
• Cross-Functional Collaboration: Worked closely with product and support teams to align the AI solution with user needs and business objectives.
• Team Leadership: Mentored and guided a dedicated team of engineers throughout the project, fostering innovation and continuous improvement.

Jan 2020 – Jan 2021 · 1 yr

• Solving the most difficult engineering problems
• Designing the entire system based on the received requirements
• Choosing the system architecture and each individual component of this system at a high level
• Architectural and code review
• Manage risk identification and risk mitigation strategies associated with the architecture
• Plan for new technology insertion

Feb 2016 – Jan 2020 · 3 yrs 11 mos

• Hiver is an email collaboration platform for businesses. More than 1500 business all over the world including the likes of Harvard University, Hubspot, Shutterstock use Hiver to manage their Customer Support and Sales directly from their Gmail.
• Roles and Responsibilities:
• Playing a role of a developer and leading a team of 30 members.
• Owns/co-owns medium to large projects and executes them with minimum guidance.
• Maintaining a productive working environment for development teams.
• Representing the technology perspective on a management or board level.
• Conduct peer review and provide feedback for the improvements.
• Writing quality code and setting an example of quality in front of the team members
• Mentoring Engineers to write best quality code following coding guidelines

Feb 2014 – Feb 2016 · 2 yrs

• Roles and Responsibilities:
• Mentoring a team of 12 developers.
• Continuous improvement for code quality and software design.
• Spend Time 1-on-1 with Team Members

Feb 2012 – Feb 2014 · 2 yrs

• Roles and Responsibilities:
• Designing overall architecture of the web application.
• Maintain quality and ensure responsiveness of applications.
• Collaborate with the rest of the engineering team to design and launch new features.
• Understanding and implementation of security and data protection.
• Experience with cloud message APIs and usage of push notifications.
• Knowledge of code versioning tools : Git