Sep 2023 – Jul 2024 · 10 mos · Gurugram, Haryana, India · Hybrid

Apr 2021 – Sep 2023 · 2 yrs 5 mos

Jan 2017 – Sep 2023 · 6 yrs 8 mos

• Towards Vision Technologies Private Limited (TVT) was incorporated in the year 2002. As the name suggests, it envisions to aggressively research, design and develop new technologies and march towards innovation all the time.
• C-Zentrix is a flagship product of TVT. C-Zentrix is a Gartner recognized product and now the leading Customer Engagement Platform in India, Middle East and APAC. With its unique Hybrid Contact Center offering (Cloud and Premise) it stands out in the world market from other such solutions. The Cloud platform of C-Zentrix serves the B2C segment and small business. Its C-Zentrix SME offering helps to serve the Medium size enterprise looking to setup contact centers not bigger than 200 seats. Its C-Zentrix Enterprise Cluster helps to serve very large enterprise and BPOs who wish to setup Contact centers varying from 500 seats to 5000 seats or more.
• Our products and solutions (multi channel and unified communication) are extensively used for Skill Based routing, Predictive Dialing, Inbound/Outbound call routing, Interactive voice response system (IVR), IPBX, Voice and Screen Loggers, CRM, Live Chat, Email management, Missed Call, Robo Call and Magic call.
• C-Zentrix also has solution on Voice Commerce solutions and mobile based applications. Our complain management (Ticketing CRM) and lead management solutions (LMS) help customers across the various industry verticals to provide a better experience to their end customers.
• C-Zentrix has presence in 5 continents with special focus on emerging markets. We are proud of serving some of the top enterprises in India as our customers like Snapdeal, Quikr, Teleperformance, Parcto, Max Life Insurance Limited, ICICI Lombard, Reliance General Insurance, Royal Sundaram, DNATA, Berkshire Indi ,SMC India, NSE Mumbai, NIIT Limited, Amity University, Kohler India, Pidilite Industries, Goibibo , Red Bus , Videocon Next, MNREGA Rajasthan, DIAL 100 Mumbai, CBEC. GSTN and many more.

Apr 2011 – Jan 2017 · 5 yrs 9 mos

•  Responsible for generating new business relationships and negotiating new revenue for agreed targets.
•  Responsible for keeping sales contracts up to date and for checking all sales contracts prior to signature to ensure company policies are upheld.
•  Lead enterprise-level sales opportunities and coordinate project teams for six and seven figure accounts.
•  Lead by example and maintain the highest standards of administration in accordance with the agreed sales process, ensuring that the CRM systems are accurately updated and that the required documentation is completed by team for all new business opportunities.
•  Develop and maintain effective prospective client and existing agency relationships.
•  Contribute to the personal development of all Business Development Managers and Executives through excellent leadership and performance management.
•  Continually refine the sales process and ensue that the Sales Team work effectively and prioritise workloads.
•  Represent company at national and international industry events.
•  Responsible for ensuring that you maintain an excellent level of technical knowledge regarding all areas of the offering.
•  Responsible for delivering regular training to the Business Development and Account Management Teams including Operations in both selling and technical knowledge.
•  Responsible for leading regular sales meetings.
•  Responsible for fair allocation and distribution of inbound leads.
•  Work closely with the marketing team to identify event opportunities.
•  Brand Building Strategies.
•  Identification and segregation of potential Market Segments.
•  Revenue generation through new account development and key account management.
•  To enhance organizational effectiveness through setting up appropriate marketing strategies.
•  Consistent follow-through and resourcefulness, in order to achieve organizational goals and objectives.
•  Contribute to the development and refinement of vision and strategy

Jan 2017 – Present · 9 yrs 2 mos

• Closely working with Leadership team to define and drive high-impact business, growth and product initiatives. They help translate strategy into execution and achieve scale, efficiency and increased effectiveness.
• Partner with different Function heads on cross-functional projects to ensure strategic alignment of business goals and improve operational excellence to maximize efficiency and effectiveness crucial link between the functions and the leadership. Working on diverse set of problems and challenges - from monetisation strategy of new products; to work on growth initiatives to improve customer retention; to partner on go-to-market initiatives and overall sales strategy with Marketing and Sales.
• Key responsibilities :
• § Maintaining excellent relations with clients to generate avenues for additional business.
• § Market and technology research
• § Formulation of strategy
• § Distribution channel analysis and development
• § New product development planning and management
• § Technology transfer, licensing, partnerships assessment and development
• § Marketing and advertising and promotion planning
• § Sales organization planning and development
• § Business planning ,Launch and implementation (BAU)
• § Appropriate Administration, budgeting, monitoring, reporting, communication and liaison.
• § Responsible for correct bill validation and invoicing.
• § Responsible for proper coordination of Field production with Floor production.
• § Setting up Revenue targets for Managers and meeting the same.
• § Cost saving budgeting and targeting.
• § Administration and reporting as necessary.
• § Accounting evaluation and financial justification including capital vs. revenue.
• § Outsourcing strategy/development/management.
• § Purchasing policy and planning.
• § Identifying and Interviewing the right candidate for the organizational need.

Sep 2014 – Sep 2023 · 9 yrs · Kolkata Area, India

• We at #TeamRDP are committed to providing you with the best solution in digital marketing required for your online presence. #TeamRDP is a group of like-minded Freelance Entrepreneurs led by a common goal of creating a Digital World with a Difference. We have expertise in Web Design, Web Development, e-commerce, Search Engine Optimization (SEO), Search Engine Marketing (SEM), App store optimization (ASO) Social Branding, Influencer Marketing, Online Marketing Solutions and Direct Organic Marketing Solutions with the right strategies that work. Our online marketing strategies ensure the maximum exposure of your company in the online media.
• A digital footprint [or digital reputation] is all of the information online about a person either posted by that person or others, intentionally or unintentionally. Filling out a form, leaving a blog comment, updating your status, checking into a location, emailing or IM’ing a friend, posting a photo, visiting a website, using a search engine… everything you do online leaves a trail. This trail is your digital footprint. And we at #TeamRDP are specialized to use that footprint in making your and your companies presence felt in the Digital World.

Sep 2010 – Feb 2011 · 5 mos

Sep 2007 – Aug 2010 · 2 yrs 11 mos · Kolkata Area, India

•  Purchasing policy and planning.
•  Handling entire RETENTION, CLCM (Customer Life Cycle Management) process for TTSL (TATA Tele Services Ltd.) for entire KOLKATA and BENGAL CIRCLE along with TSL ABU Activation Desk, Distributorship and Reliance Big TV Sales and Services along with KOTAK Life Insurance end to end customer acquisition.
•  Maintaining Client relationship.
•  CHURN MANAGEMENT. Meeting the churn target as prescribed by the Clients.
•  Meeting retention target percentage for entire Kolkata Circle.
•  Meeting Clients SLA in terms of Churn target, PTP win back percentage, contact percentage.
•  Maintain the track record for attendance and reduce attrition level.
•  Schedule interview for man power requirement as and when needed.
•  Rolling out IJP for different kind of vertical as well as horizontal movements.
•  Responsible for the entire floor motivation.
•  Responsible for correct bill validation and invoicing.
•  Responsible for proper coordination of Field production with Floor production.
•  Setting up Revenue targets for managers and meeting the same.
•  Cost saving budgeting and targeting.
•  Administration and reporting as necessary.
•  Accounting evaluation and financial justification including capital vs. revenue.
•  Outsourcing strategy/development/management.
•  Responsible for the initiation of operations and the respective new operational matters.
•  Managing the day-to-day operations of the entity.
•  Responsible for Business Development and portfolio Management.
•  Call Calibration and performance monitaration to insure that fair practice is followed and all the brand values of IKF are followed and maintained.
•  Weekly performance review of agents to ensure that there are performing at a consistence level.
•  Cross Verification of MIS, C-SAT and E-SAT reports to insure that all the SLA’s are meet.

Dec 2006 – Sep 2007 · 9 mos

Jan 2005 – Dec 2006 · 1 yr 11 mos