Feb 2020 – Apr 2021 · 1 yr 2 mos · Bengaluru, Karnataka, India

Feb 2018 – Feb 2020 · 2 yrs · Bengaluru, Karnataka, India

Jul 2014 – Feb 2018 · 3 yrs 7 mos · Bengaluru, Karnataka, India

Feb 2012 – Oct 2012 · 8 mos · Bangalore, India

Jul 2010 – Dec 2011 · 1 yr 5 mos · Bothell, WA USA

• Business Analyst responsible for requirement gathering, documentation and requirements walk through with the development/UI team to build a B2B e-commerce portal for AT&T’s SMB customer segment.
• Work with AT&T’s product management houses and web offer managers to understand the nuances of the current product offerings specifically the internet products
• Define the availability rules for each product set - identification of backend systems, input parameters, expected output and defined keys to link each product to the backend product catalog.
• Define, optimize and document business rules that drive the product eligibility.
• Document requirements for the online store experience of the internet products- product landing pages, online buy flow, comparison tools and Add to Cart.
• Work with the Information Architect team to ensure that the wireframes are in sync with the requirements.
• Work with the User Experience team to provide relevant examples from the product set to be used in the UX studies.
• Small Business Solutions web portal- Work with the product manager to understand new product (Switched Toll Free) and define requirements to introduce it in the web portal.
• Small Business Solutions web portal- Attend Business Use Case sessions to understand the project scope and define requirements to enable the web channel to support eligible legacy customers migrated onto the Small Business contract.

Jul 2008 – Jan 2010 · 1 yr 6 mos · Seattle, WA

• Implemented various marketing initiatives on the agency focussed web portal to drive high sales volume in the organization
• Redesigning the Agent QLR calculator building in what if scenarios.
• Completed a number of marketing promotion projects aimed at the agency force.
• Handled weekly changes to the agency website.

Aug 2007 – Jun 2008 · 10 mos · Lynnwood, WA USA

• Creating Microsoft SharePoint based applications using SCRUM methodology.
• Streamlining Microsoft Sure Step methodology to adapt it to Fine Solutions. Instrumental in proliferating the same within consultants and customers.
• Led the organization’s engagement with Microsoft to develop Office Business Applications
• Responsible for project management and sales support across engagements.

Mar 2006 – Oct 2006 · 7 mos · Hyderabad, India

• Internal PeopleSoft CRM rollout – Translating requirements to product attributes, end user training, handling change requests and liaising with technical team for existing and new modules.
• Identifying gaps in the existing sales process and designing a standard process for sales teams across Satyam.

Jun 2004 – Feb 2006 · 1 yr 8 mos · Bangalore, India

• Internal SAP Implementation- Business Analyst for the Finance module
• ­Creating the Business Blueprint and user requirements document.
• ­Configuration management across environments
• ­Change management, User training and driving product adoption
• Level 2 SAP functional support to a Swedish automobile giant.