Shalini Gupta

Technical Program Manager

Uttar Pradesh, India14 yrs 4 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 14 years of IT project management experience
Expert in Agile and SAFe methodologies
Strong stakeholder engagement and risk management skills

Stackforce AI infers this person is a Project Manager specializing in Agile methodologies within the IT and Software Development industry.

Contact

Skills

Core Skills

Project ManagementAgile Methodologies

Other Skills

Project CoordinationClient RelationsTeam ManagementRequirements GatheringBusiness AnalysisAgile Project Management

About

I’m an experienced Project and Program Manager with over 14 years of success in delivering complex IT software solutions that drive business impact. I specialize in leading cross-functional teams, implementing Agile and SAFe methodologies, and ensuring seamless end-to-end project delivery. From governance and PI planning to release management and reporting, I’m passionate about aligning technology solutions with strategic goals. With strong expertise in JIRA administration, SDLC, risk management, and stakeholder engagement, I thrive at improving team performance, optimizing delivery, and building trusted client relationships. Let’s connect if you’re looking for someone who can lead with both strategy and execution!

Experience

14 yrs 4 mos

Total Experience

4 yrs 9 mos

Average Tenure

5 yrs 2 mos

Current Experience

Paytm

2 roles

Senior Technical Program Manager

Promoted

Feb 2021 – Present · 5 yrs 2 mos

Led and inspired cross-functional teams through strong communication and negotiation skills, collaborating effectively with executives and stakeholders to achieve alignment on objectives, scope, and deliverables, while consistently advocating for organizational priorities and fostering positive relationships.
Drove program management excellence by overseeing the planning, execution, and delivery of complex programs, ensuring cross-functional alignment with business objectives and strict adherence to timelines, budgets, and quality standards.
Promoted an outcome-driven culture through decisive leadership, fostering collaboration, accountability, and continuous improvement while championing best practices in program governance and execution.
Demonstrated exceptional organizational skills, successfully balancing multiple priorities and dependencies, proactively managing risks, and implementing mitigation strategies to maintain program stability.
Optimized resource allocation across programs, ensuring efficient and effective use of personnel and budgets to maximize organizational value.
Applied advanced problem-solving skills to identify and resolve critical issues, leveraging technical and professional expertise to implement innovative, sustainable solutions.

Project CoordinationClient RelationsAgile MethodologiesTeam ManagementRequirements GatheringBusiness Analysis+2

Technical Program Manager

Feb 2021 – Apr 2023 · 2 yrs 2 mos

Kiwitech

2 roles

Assistant Project Manager

Promoted

May 2016 – Feb 2021 · 4 yrs 9 mos

Assessed key project metrics and documented progress for transparent reporting to stakeholders and senior management.
Engaged with clients to demonstrate project milestones, gather feedback, and communicate insights internally to drive improvements, using collaboration tools such as Skype, WebEx, Zoom, and Google Meet.
Utilized Agile tools (TargetProcess, JIRA) to track and manage project activities, ensuring timely and efficient delivery of all milestones.
Facilitated walkthrough sessions with top management, addressing risks, resolving issues, and delegating actionable tasks to Work Stream Owners.
Monitored project progress and deliverable quality, proactively resolving roadblocks and providing regular updates and escalation reports to stakeholders.
Cultivated strong client relationships, ensuring high customer satisfaction through adherence to delivery timelines and service quality standards.
Led on-time project delivery, established and mentored testing teams, and contributed to overall organizational development.
Coordinated with management, clients, and development teams to translate business requirements into actionable solutions and streamlined processes.
Collaborated with offshore and onsite teams to ensure seamless project execution and alignment across geographies.
Developed and maintained project baselines, managed resource allocation, tracked timelines, and enforced quality standards to achieve successful project outcomes.
Directed new release cycles, overseeing bug fixes, feature enhancements, and production rollouts.

Project CoordinationClient RelationsAgile MethodologiesTeam ManagementRequirements GatheringBusiness Analysis+2

Project Coordinator

May 2016 – Jun 2018 · 2 yrs 1 mo

1. Evaluating the metrics data & recording the project progress for the stakeholders and management
2. Interfacing with clients to showcase the progress, identifying the satisfaction levels and communicating the same to internal groups in order to effect required internal changes by utilizing tools such as Skype, WebEx, Zoom, GoogleHangout and so on
3. Utilizing the Agile Tool (Target Process & JIRA) to ensure all project activities are executed efficiently and within the stipulated time
4. Organizing walk-through sessions for the Top Management to discuss issues, risks and assign actions to specific work Stream Owners
5. Monitoring project progress and outstanding issues; ensuring the quality & timeliness of the deliverables; reporting on the project’s progress and escalated issues
6. Suggesting appropriate technology-based solutions for enhancing functional efficiency as well as achieving business excellence
7. Fostering healthy business relations with clients and ensuring high customer satisfaction matrices by achieving delivery & service quality norms
8. Delivering projects on time, building, mentoring test team and organization
9. Coordinating with management, clients & application developers about the business requirements and aids in developing business process solutions
10. Collaborating with offshore and Onsite team for performing the process in smooth way
11. Developing project baselines; monitoring and controlling projects with respect to resource deployment, time over-runs & quality compliance for ensuring its satisfactory execution
12. Managing new release lines including Bug Fixes and New Releases

Project CoordinationClient RelationsAgile MethodologiesTeam ManagementRequirements GatheringBusiness Analysis+2

Medma infomatix pvt ltd.

Project Coordinator

Aug 2011 – Jan 2016 · 4 yrs 5 mos · Lucknow Area, India

Led and managed technical projects using Agile, Scrum, and Waterfall methodologies, ensuring structured execution and alignment with business goals.
Implemented risk management strategies, overseeing budgets, resource allocation, and project health to maintain control and minimize disruptions.
Engaged and managed stakeholders effectively, delivering clear, timely communication on project status, milestones, and issues.
Provided hands-on leadership to project teams, ensuring accountability and strict adherence to delivery timelines.
Utilized JIRA, Confluence, Microsoft Project, and Gantt charts to track progress, manage dependencies, and provide visual updates to stakeholders.
Developed and maintained comprehensive technical documentation, ensuring robust quality assurance throughout all phases of the project lifecycle.
Led change management initiatives and swiftly resolved conflicts, maintaining project momentum and team cohesion.
Enforced best practices and governance standards to ensure high-quality, on-time project deliveries.