May 2021 – Apr 2022 · 11 mos · London, England, United Kingdom

• Develop and manage client portfolios.
• Sustain business growth and profitability by maximizing value.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
• Improve onboarding processes.
• Evaluate and improve tutorials and other communication infrastructure.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Aid in product design and product development.

Oct 2019 – May 2021 · 1 yr 7 mos · Gurugram, Haryana, India

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople

Mar 2016 – Dec 2018 · 2 yrs 9 mos · Toronto, Canada Area

• Whether it's inbound, outbound, new user trials or existing customers - we put your email outreach on autopilot while keeping it personal.

Mar 2012 – Apr 2016 · 4 yrs 1 mo · New Delhi

• Promotes/sells/secures orders from existing and prospective customers through a relationship-based approach.
• Demonstrates products and services to existing/potential customers and assists them in selecting those best suited to their needs.
• DETAILS OF FUNCTION:
• Establishes, develops and maintains business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization’s products/services.
• Makes telephone calls and in-person visits and presentations to existing and prospective customers.
• Researches sources for developing prospective customers and for information to determine their potential.
• Develops clear and effective written proposals/quotations for current and prospective customers.
• Expedites the resolution of customer problems and complaints.
• Coordinates sales effort with marketing, sales management, accounting, logistics and technical service
• groups.
• Analyzes the territory/market’s potential and determines the value of existing and prospective customers
• value to the organization.
• Creates and manages a customer value plan for existing customers highlighting profile, share and value
• opportunities.
• Identifies advantages and compares organization’s products/services.
• Plans and organizes personal sales strategy by maximizing the Return on Time Investment for the
• territory/segment.
• Supplies management with oral and written reports on customer needs, problems, interests, competitive
• activities, and potential for new products and services.
• Keeps abreast of product applications, technical services, market conditions, competitive activities,
• advertising and promotional trends through the reading of pertinent literature and consulting with marketing
• and technical service areas.
• Participates in trade shows and conventions.

Jul 2011 – Mar 2012 · 8 mos

• THE NEUROLANGUAGE EMPLOYEE DEVELOPMENT PLATFORM is much more than an assessment tool. Built on proven
• training methodologies, only neuroLanguage makes it easy for instructors to put their field experience into practice
• by developing custom lessons of progressive difficulty including text, video and audio recordings for unrivaled realism.
• Active listening, grammar and keyboarding exercises are combined with speaking activities to develop and test problem
• solving skills. Instant feedback allows agents to gain personal phonemic awareness, while they develop fluency and
• a working knowledge of course material, preparing them for customer interactions in record time. Instructor time is
• optimized so agents receive individualized instruction, often difficult in large class settings.

Aug 2010 – Jul 2011 · 11 mos

• Working closely with Bridgewater Systems product management, R&D, and engineering groups to ensure that customers receives timely and accurate solutions
• Working experience with Radius protocols, supporting AAA, CDMA2000, PDSN, EVDO, WIMAX environment,
• Skills :Unix, Solaris, wireshark, landslide
• 20th April- 7th June 2007 – Training in corporate office of Bridgewater Systems in Canada on Radius protocols, AAA, CDMA2000, PDSN, EVDO, WIMAX environment, problems solving etc.

Mar 2008 – Aug 2010 · 2 yrs 5 mos · Gurgaon, India

• Implementing WFX PLM for Fashion Industry.
• I was taking care of remote or onsite implementation of PLM for clients from fashion industry from Europe, USA, Canada, Asia and etc.,
• I was responsible for DEMO delivery to potential clients as well as providing Go-Live and technical support to existing ones,
• My tasks involved creating specs, as well as business market research,
• I helped to drive the change management process by partnering with users and stakeholders,
• I managed to build strong relations with customers of the company by providing them satisfactory level of services and support, which also built high level of loyalty,
• I interacted with cross-functional teams to ensure timely completion of the project,
• PROJECTS:
• During many projects I was performing professional consulting services at client sites/Online including system familiarization, business process study, system configuration, system validation, training and various other billable services as required for the following clients: Another Line – US, Classics Accessories – US, Putnam Sourcing Group- US and China, Biflex Intimates Group-US, Lee Cooper Group- UK, Edge Accessories UK. I successfully implemented PLM (Product Life cycle Management).
• I was also responsible for: designing the work flow of business process, incorporating New Requirement in the PLM Product, developing and customization of reports. I highly interacted with users to understand their requirements and adjust to their needs.