Feb 2022 – May 2025 · 3 yrs 3 mos · Remote

• Collaborating closely with SDR,BDR and SALES Teams on key projects and events, providing actionable insights that contribute to effective campaigns and outreach efforts.
• List building & List Research as per requirement.
• Identifying key decision-makers and ideal prospects within targeted organizations to streamline lead generation.
• Various techniques to handle Data Mining and its quality to analyze the data for different Industries
• Geography Covered (Globally)
• Extracting contacts in demanding format and analyze the quality of work that has been done under
• guidance.
• Some tools that I am working with:-
• 1.Leadiq
• 2.Apollo.io
• 3.Zoom info
• 4.Getemail.io
• 5.Seamless.ai
• 6.LinkedIn - Sales navigator
• 7.Skrapp.
• 8.Rocketreach

Jun 2017 – May 2023 · 5 yrs 11 mos · Gurgaon, Haryana, India

• Lead and guide a team of software support executives.
• Conduct training for team members on ERP modules (Attendance, Fees, HR, SMS,Exam, transport, etc.).
• Visiting the school and helping in using the software there.
• Keeping client's data up to date in software.
• Interacting with clients to understand product requirements.
• Finding the bug in ERP and getting it solved by the software engineer so that the client does not have any problem in using the software.
• collaborate closely with other team members and departments.
• Monitor ticketing system (calls, emails, chats) and track issue resolution.
• Build strong relationships with school management & IT staff.
• Communicate updates, new features, or patches to schools.

May 2014 – Jun 2017 · 3 yrs 1 mo · Noida Area, India

• Managed a team of seven in the Direct Party Department, handling parcel processing and providing vital inter-departmental support.
• Ensured accuracy and efficiency in daily operations, contributing to improved department performance and customer satisfaction.

May 2012 – Mar 2014 · 1 yr 10 mos · okhla

• “As a Service Coordinator, I was responsible for managing customer service operations, coordinating technical teams for prompt issue resolution, and maintaining high client satisfaction through clear communication and diligent follow-up. My role focused on streamlining processes, accurate documentation, and proactive problem-solving to support both internal teams and external clients.”

Jun 2011 – May 2012 · 11 mos · faridabad · On-site

• Served as the primary point of contact for customers, addressing inquiries, resolving complaints, and ensuring prompt and effective problem resolution.
• Managed large volumes of inbound and outbound calls and emails, delivering high-quality service and maintaining a positive customer experience.
• Identified customer needs, provided accurate information about products or services, and offered appropriate solutions to foster customer satisfaction and loyalty
• Collaborated with cross-functional teams—including sales, technical support, and operations—to resolve complex issues and coordinate optimal service delivery.

Feb 2010 – May 2011 · 1 yr 3 mos · Faridabad, Haryana, India

Feb 2009 – Jan 2010 · 11 mos · Faridabad Area, India