Mangesh Arjilla

Product Manager

Hyderabad, Telangana, India18 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

17 years of experience in Product Management and Operations.
Expert in developing OKR-driven product roadmaps.
Proven track record in enhancing player engagement.

Stackforce AI infers this person is a Product Manager in the Online Gaming industry with a focus on user engagement and product strategy.

Contact

Skills

Core Skills

Product ManagementProduct DevelopmentUser-centric Approach

Other Skills

Agile Project ManagementAnalysisAnalytical SkillsArtificial Intelligence (AI)Artificial Intelligence for BusinessBPOBudgetsBusiness AnalysisBusiness DevelopmentBusiness PlanningBusiness StrategyCRMCall CentersCustomer ExperienceCustomer Relations

About

Results-oriented Product Manager with over 17 years of experience across Product Management, Business Operations, and Customer Experience, specializing in the gaming industry. Currently leading Bingo product development at IVY, I have a proven track record of delivering impactful features, that elevate player engagement and retention. Key strengths include: Strategic Product Roadmapping: Skilled in developing OKR-driven roadmaps that align with both short- and long-term business goals. Cross-Functional Team Leadership: Experienced in guiding diverse teams through product ideation, prototyping, and launch, ensuring alignment and timely delivery. Data-Driven Problem Solving: Leverage analytics and user insights to optimize products and address key pain points, driving continuous product evolution. User-Centric Approach: Adept at gathering and translating user feedback into actionable requirements, ensuring each feature adds real value to the user experience. I am passionate about creating innovative, market-driven solutions that keep players engaged while fostering collaboration and efficiency across teams. Currently open to connecting with fellow product leaders, gaming industry experts, and professionals interested in discussing product strategy, user engagement, and gaming innovation.

Experience

18 yrs 9 mos

Total Experience

2 yrs 4 mos

Average Tenure

6 yrs 7 mos

Current Experience

Entain india

Product Manager

Oct 2019 – Present · 6 yrs 7 mos · Hyderabad, Telangana, India · Hybrid

Lead & execute the product strategies and plans, aligned to OKRs. Working collaboratively with cross-functional teams to define and prioritize work, problem solving, and ultimately provide our players with outstanding experiences, by building exciting and engaging Bingo Product features.

Product OperationsProduct ManagementProduct DevelopmentProduct LaunchProduct Design

Cognizant

Team Lead

Dec 2017 – Oct 2019 · 1 yr 10 mos · Hyderabad Area, India

Lead a team of content Reviewers in serving volume based project
Planning and directing the daily activities of the Process & reviewing workload schedules
Queue Management and resource allocation
Meet personal/team’s qualitative and quantitative targets
Attending regular process meetings with Senior Managers & Clients
Monitor Individual employees’ performance to build stronger teams of motivated individuals.

Global logic

Process Lead - Operations (Content Engineering)

Oct 2016 – Dec 2016 · 2 mos · Hyderabad Area, India

Managing Team of Content Engineers and POD Leads. Motivate and coach them in meeting & exceeding the Process Goals.

Freelancing

Freelancer

Jan 2016 – Dec 2017 · 1 yr 11 mos · Freelance

Provided Online Services to customer Support teams, Process handling & Content Generation. (Through online platforms, such as Upwork, CrowdSource & Transcribe.

Innopark (india) pvt. ltd

Process Lead - Operations

Jul 2015 – Nov 2015 · 4 mos · Hyderabad Area, India

Lead the Operations team and deputized Process Migration/Merger.
Planning, directing and coordinating the daily activities of the organization
Identifying and managing risks, issues and dependencies
Attending regular progress meetings with Senior Managers and Directors
Facilitating communication between employees, Team Leads and company departments
Handling complaints from both team and customers & keep the team focused and on track

Angaros group

Process Lead - Bingo Operations

Jul 2013 – Jun 2015 · 1 yr 11 mos · Hyderabad Area, India

Responsible for running of the Business Operations Team, ensuring all Processes runs smoothly and that the whole of the team pull together and in the same direction.
Setting, monitoring & reviewing work load schedules
Initiating campaigns that will drive Customer activity
Assigning staff and conducting staff appraisals
When appropriate, provide operational cover in Senior Manager’s absence
Working alongside communication teams in the UK for Marketing & Promotional strategies
Analyzing consumer behavior and running comprehensive campaigns
Design training programs for employees in order to enhance work efficiency
Conducted training sessions and workshops to improve the workforce and productivity of the firm
Motivate & inspire team members, upholding company performance standards and ideology
Create an environment orientated to trust, open communication, creative thinking & cohesive team effort

Innopark (india) pvt. ltd

QA Team Lead

Sep 2009 – Jun 2013 · 3 yrs 9 mos · Hyderabad Area, India

Screens Chats, Emails, and support tickets to ensure quality, customer service, and adherence to the policies and procedures of the organization.
Provides feedback to assist in the creation of performance improvement goals and the development of training programs.
Designing training and development programs based on the needs of the organization and the individuals
Develop Process training materials,
Delivers Process Training programs to the customer service associates.
Design Training schedule, Pre and Post Training evaluations.

Brigade corporation

Technical Support Executive

Dec 2007 – May 2009 · 1 yr 5 mos · Hyderabad Area, India

Provides technical support via chat and e-mail channels to the customers of Hewlett Packard (HP).
Handling chats as Technical Support Executive process.
Providing solutions for issues related to printing issues, printer break down, compatibility issues and hardware related issues.

Htmt

Customer Support Executive

Nov 2006 – Nov 2007 · 1 yr · Hyderabad Area, India

Taking calls as a Customer Support Executive in voice process.
Providing solutions related to network incorrect call charges and also providing information regarding the new services and plans.
Mentored new hires to handle calls effectively and provide solutions according to the process requirement.