Feb 2021 – Aug 2021 · 6 mos

• Ensure world class customer service through all forms of communication including email, phone, and social media channels
• Stay up-to-date on new wines and product changes in order to provide accurate and thorough support
• Own, plan, supervise brand building events to resulting in higher social media following
• Discover customers needs and follow company escalation protocol based on identified level of need
• Own inventory log and communicated stock positions to management

Jun 2018 – Jan 2019 · 7 mos · Central Coast, CA

• Proactively served as liaison between winemaker and grower, resulting in streamlined communication plans
• Managed weekly business reporting by utilizing current trends and selling to assess assortment
• Provided seamless administrative support to seasonal samplers and managers by managing their calendars and clients on a daily basis
• Maintained appropriate, timely, and clear communications between clients and Gallo employees
• Introduced weekly reports with accurate data entry which resulted in the owners having better preparing for selling season
• Ensured timely scheduling for numerous samplers by tracking in Excel and coordinating with other calendars

Jul 2017 – Sep 2017 · 2 mos · Paso Robles, California

• Maintained spreadsheets for harvest and equipment cost tracking to ensure owners remained informed and payments were on time
• Ensured that the front office ran smoothly from an operational and customer service representative by answering phones from clients and ensuring accurate data entry
• Established, maintained, and expanded positive customer relations by partnering with other wineries