vikram kumar

Operations Associate

Gurugram, Haryana, India2 yrs 5 mos experience

Key Highlights

Proven track record in team leadership and performance management.
Expertise in data analysis and process optimization.
Strong commitment to continuous professional growth.

Stackforce AI infers this person is a BPO team leader with a focus on performance optimization and customer service excellence.

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Skills

Core Skills

Team ManagementCustomer Service

Other Skills

Computer OperationsCopywritingData AnalysisData EntryMIS ReportingProcess ImprovementsProcess OptimizationSalesSales LeadershipSmall Team ManagementTeamworkTime Management

About

Experienced Team Leader with a strong background in the BPO sector and corporate environments. Skilled in team management, data analysis, customer service, and process optimization. With a demonstrated history of managing large teams and ensuring operational excellence, I excel in driving performance, enhancing efficiency, and fostering a positive work culture. Proficient in MIS reporting, computer operations, and problem-solving, I bring a detail-oriented and results-driven approach to every task. Always eager to learn and adapt to new challenges, I am committed to continuous professional growth.

Experience

Digibiz global management service pvt. ltd.

Team Leader

Dec 2023 – Feb 2025 · 1 yr 2 mos · Gurugram, Haryana, India

Digibiz global management pvt lts

Customer Service Team Lead

Oct 2023 – Mar 2025 · 1 yr 5 mos · Gurugram, Haryana, India · On-site

Team Leader at Digibiz Global | Focused on Performance & People Growth
Led a team of 20+ agents, ensuring smooth operations, quality service, and strong team performance. Worked on MIS reporting, process improvements, and coaching team members to achieve targets. Passionate about driving results and building high-performing teams.

Team ManagementData AnalysisCustomer ServiceProcess OptimizationMIS Reporting