Alena Tolochko

CEO

Ukraine8 yrs 9 mos experience
Highly Stable

Key Highlights

  • Proven leadership in customer service management.
  • Expertise in team development and training.
  • Strong focus on service improvement strategies.
Stackforce AI infers this person is a Customer Service Management expert with a focus on operational excellence.

Contact

LinkedIn

Skills

Other Skills

Customer ServiceTeam ManagementService ImprovementJIRACustomer SupportTraining & DevelopmentZendeskCustomer Service TrainingCustomer Service ManagementCustomer SatisfactionEmployee EvaluationOnline Support

Experience

Betcare

2 roles

Operational Director

Promoted

Nov 2024 – Feb 2026 · 1 yr 3 mos

Customer Service Team Manager

Sep 2020 – Nov 2024 · 4 yrs 2 mos

Boosta

3 roles

Head Of Customer Care

Promoted

Jun 2019 – Jul 2020 · 1 yr 1 mo

Customer Support Team Lead

Promoted

Mar 2017 – Jun 2019 · 2 yrs 3 mos

Customer Service Representative

Jan 2017 – Mar 2017 · 2 mos

Wentrum

Customer Service Representative

Sep 2016 – Nov 2016 · 2 mos · Lviv

Education

Ivan Franko National University of Lviv

Bachelor's degree — Computer Science and Electronics

Jan 2012 – Jan 2016

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