Madhav Kapoor

Associate Consultant

North Delhi, Delhi, India6 yrs 2 mos experience
Most Likely To SwitchAI ML Practitioner

Key Highlights

  • 5.5+ years of global technical support experience.
  • Expertise in SaaS and Supply Chain Management.
  • Strong collaboration with cross-functional teams.
Stackforce AI infers this person is a SaaS and Supply Chain Management expert with a focus on technical consultation.

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Skills

Core Skills

Technical ConsultationSaasNetworkingQuality AssuranceSoftware Testing

Other Skills

Artificial Intelligence (AI)C (Programming Language)Cascading Style Sheets (CSS)Cisco ASACisco FirepowerCisco Firewall SecurityCisco ProductsCisco WebEx ServicesCustomer SuccessCustomer SupportDeep LearningHTML5JavaScriptLogistics ManagementMachine Learning

About

- Experienced professional with 5.5+ years of demonstrated success in diagnosing, troubleshooting and providing technical assistance to clients across the Globe. - Skilled in end-to-end problem solving across Logistics, Saas platforms, Stakeholder & Operations Management, Quality Assurance, Networking. - Proven abilities to collaborate with cross-functional teams, drive process improvements and deliver high quality support in fast-paced environments. - M.Tech graduate and is passionate about continuous learning and leveraging technology to solve real world challenges effectively.

Experience

Shipsy

Technical Consulting Professional

Nov 2021Present · 4 yrs 4 mos · Gurugram, Haryana, India · Remote

  • Working as Technical Consulting Professional @Shipsy | Handling product engineering, product management and operations | SaaS and Supply Chain Management
Technical ConsultationSaaSSupply Chain ManagementProduct EngineeringProduct ManagementOperations

Capegemini consulting india private limited

Network Engineer

Sep 2020Sep 2021 · 1 yr · India · Remote

  • Worked as Networking Engineer @Cisco TAC providing technical consultation & handling customers across the Globe with Cisco products.
Technical ConsultationCisco ProductsCustomer SupportNetworking

Keysight technologies

Software Testing Engineer

Jul 2019May 2020 · 10 mos · Gurugram, Haryana, India · On-site

  • Worked as Quality Analyst supporting customers with issues on Cisco WebEx services and providing support on Quality assurance issues.
Quality AssuranceCisco WebEx ServicesCustomer SupportSoftware Testing

Education

Delhi Technological University (Formerly DCE)

Master of Technology - M. Tech — Signal Processing & Digital Design

Jan 2017Jan 2019

Bhagwan Parshuram Institute Of Technology

Bachelor of Technology - B. Tech — Electronics and Communication Engineering

Jan 2012Jan 2016

DAV Public School, Pushpanjali Enclave

Non - Medical — Science

Jan 1999Jan 2012

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