Jan 2023 – May 2024 · 1 yr 4 mos

Apr 2021 – Dec 2022 · 1 yr 8 mos

Apr 2019 – Apr 2021 · 2 yrs · Gurugram, Haryana, India

• Worked as a Technical Program Manager in Compulsive Vertical for all Government Merchants and handling a Team of 4 members (1 Associate Program Manager, 2 Developers and 1 QC).
• Responsible for Pre-Sales, Development and Timely Delivery of all the customized projects across Govt. Merchants.
• Initiatives taken for new products for both Internal and External consumption - Reporting Monitor, GMV Calculator (Basis- Territory/Merchant/Sales KAM), Template based delivery, Custom Web-front to enable ease of payments.
• Handle all the RFP related queries for all the Govt. Merchants.
• Worked on increasing the GMV of Top-line Enterprise merchants for 9 months with respect to Pre-Sales and Delivery.
• Develop deep understanding of the Merchant’s business and consult them in getting the best fit solution.
• Responsible for overall functional program success through preparation of Business Requirement Documents by mapping client needs from the Business aspects and Single Point of Contact for Enterprise Clients.

Dec 2017 – Apr 2019 · 1 yr 4 mos · Gurugram, Haryana, India

• Currently working as a Senior Manager in Pre-Sales for Global accounts and responsible for Pre-Sales Consulting with respect to both Technical & Functional areas.
• Solely responsible for establishing New Product Strategy & Implementation in Speech AI and own complete Pre-Sales Consulting with respect to both Technical and Functional areas and take care of complete RFP.
• Develop deep understanding of the client’s business and consult them in getting the best fit solution.
• Handled P&L of New Products in Speech AI worth to USD 1$ Million with a monthly increment of USD 100K$.
• Was accountable for monthly incremental revenue of new deliveries for the International Market worth close to USD 30,000$ with an additional x-sell/upsell of USD 3,000$ per month.
• Deployed an innovative method to analyse the predictive churn which helped in reducing the churn by 25%.
• Responsible for overall functional program success through preparation of Business Requirement Documents by mapping client needs from the Business aspects and Single Point of Contact for Enterprise Clients.
• Optimized gathering requirements process in turn reducing the Delivery Time by 20%.

Nov 2016 – Nov 2017 · 1 yr · Gurugram, Haryana, India

Jul 2016 – Nov 2016 · 4 mos · Gurugram, Haryana, India

Apr 2015 – Jul 2016 · 1 yr 3 mos · Gurugram, Haryana, India

• International Market Operations.
• Client Engagement and Delivery Life-Cycle
• Retaining existing clients along-with Cross-Sell.
• Strategy for New Product Lines.
• Tasks in elaborated manner:
• Own process design and responsible for delivering IVR (Interactive Voice Response) solutions on Cloud Telephony to Knowlarity’s Enterprise Clients.
• Responsible for overall functional program success through preparation of Business Requirement Documents by mapping client needs from the Business aspects and Single Point of Contact for International Enterprise Clients.
• Responsible for gathering requirements from client, analyzing gaps and defining the use cases involved.
• Taking care of complete customer lifecycle ranging from Customer Onboarding to Customer success with the implementation of the solution with his business.
• Writing functional specification along with creating process flows and business validations so as to give a clear picture of requirement to the development team.
• Responsible for requirements engineering, establishing project strategy and deliverables, developing and delivering solutions, managing project resources and delivery teams.
• Having wide operational exposure for all the International operations in South East Asia, Middle East, Europe and Latin America.
• Handling Pre-Sales for the complete International Market for all the operational locations.
• Owning Churn Analysis for all the Domestic and International customers with the help of Predictive Operational Analysis and getting the customer back on board.

Jul 2014 – Mar 2015 · 8 mos

Jun 2012 – Jul 2014 · 2 yrs 1 mo

• RESPONSIBILITY: Software Integration, Software Delivery, Continuous Integration, Software Testing, Automation Testing.
• SKILL SET : Python, Bash, XML Parsing, Continuous Integration, C, C++
• Main Responsibility Areas & Roles:
• Presently working on porting Android on Set-Top box.
• Promoted to Senior System Software Engineer in July 2014 after a service of 2 years and 2 months.
• Responsible for Mainline Integration of the complete software package deliverables (Android) for the Internal and External customer delivery.
• Involved in ST-Linux TV (DVB) Test suite development. It is the main layer for involved in porting all the operating systems on the ST Chipset.
• Participation in Customer Interaction along with FAE’s and Technical Marketing teams to solve various issues.
• Defining the Strategy of Software Integration and optimizing the approach using the Continuous Integration.
• Participated in Onsite camp in Paris for ST-Linux TV Integration on Android.
• Involved in porting the Software code on Device Tree (as defined by latest Linux-Kernel) for Android.
• Defining and Designing the Software Validation Architecture for Set Top Box.
• Working across sites for the development of Test Framework for Software Validation process on Android and SDK2.
• Fixing bugs in the Multimedia Framework and related to System Issues of Android for CTS, ST-Linux (Linux TV).

Apr 2012 – Apr 2012 · 0 mo

Jul 2011 – Mar 2012 · 8 mos

• RESPONSIBILITY: Automation for Symbian Front End Continuous Integration Process.
• SKILL SET: C, C++, Perl, Continuous Integration.
• Main Responsibility Areas & Roles:
• Was working at ST Ericsson(onsite).
• Worked for Continuous Integration and Multimedia Releases for Android Multimedia Framework and was responsible for the Validation and Verification of bugs and Test setups for UI Level (Automated) on ARM-CORTEX-A9.
• Part of the Multimedia Department, focusing on the infrastructure for Symbian development.
• Debugging the complete Symbian Build for the Multimedia Components (Imaging, Audio, Video, Graphics).
• Stand-in for one complete component(Common).
• Performed User Interface Testing and synchronizing the results with the client.

Apr 2012 – Jun 2012 · 2 mos · Noida, Uttar Pradesh, India

• Working on the development of a very new methodology of validation to be performed at various levels and varied Platforms. Currently working on Android.
• Skill Set: Java, Perl, Python, XML

Jan 2011 – Jun 2011 · 5 mos

• RESPONSIBILITY: Build and Release Activities for the automation on Symbian Platform.
• Main Responsibility Areas & Roles:
• Developing various different scripts (using Perl and Unix) and methods for the Continuous Integration Process.
• Maintaining the Symbian Build Process on Linux Environment.
• Setting up the different types of setups for running the test cases continuously.

Jun 2010 – Jul 2010 · 1 mo · Greater Delhi Area

• RESPONSIBILITY: Completed my summer project Design and Implementation of Digital Filters on FPGA(Field Programmable Gate Array) under the guidance of Prof. M. Balakrishnan and Prof. Anshul Kumar by designing the RTL(Logic Design).

Jun 2009 – Jul 2009 · 1 mo

• RESPONSIBILITY: Have worked on two projects after my 2nd year:
• Visitor Management System
• Printer Activity Monitoring System