Apoorva Srivastava

Operations Associate

Hyderabad, Telangana, India7 yrs experience

Highly Stable

Key Highlights

Over 6 years of SaaS experience driving customer success.
Expert in managing complex, cross-functional programs.
Strong focus on customer value and operational excellence.

Stackforce AI infers this person is a SaaS Customer Success Manager with a strong focus on program delivery and client engagement.

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Skills

Core Skills

Customer ManagementCustomer SuccessAccount ManagementCommunicationProject DeliveryProduct Management

Other Skills

AdoptionAgile MethodologiesBusiness DevelopmentCustomer EngagementCustomer ExperienceCustomer InsightCustomer LoyaltyCustomer RetentionLeadershipMarket ResearchMarketingMicrosoft ExcelMicrosoft OfficePre-salesProduct

About

I'm a SaaS professional with over 6 years of experience leading customer success initiatives and managing enterprise program execution across India and EMEA. My core strength lies in driving value for customers while owning the delivery of complex, cross-functional programs—from onboarding and program rollout to cloud adoption and GenAI feature implementation. I've collaborated closely with product, engineering, UX, and customer teams to define requirements, track KPIs, align stakeholders, and influence roadmap decisions. I thrive in roles that sit at the intersection of technology, strategy, and execution—bringing structure to ambiguity, solving real-world customer problems, and delivering results that scale. I'm now looking to expand my impact by stepping into a program or customer success role where I can continue to lead large-scale initiatives and contribute to operational and product excellence. An MBA in Product & Marketing from IBS, Hyderabad and an Engineer in Computer Science from SVSU, Meerut. I am a confident person and enjoy meeting new people and hearing their perspectives.

Experience

Dremio

Customer Engagement Manager

Oct 2025 – Present · 5 mos · Hyderabad, Telangana, India · Hybrid

Zenoti

Senior Customer Success Manager

Nov 2024 – Oct 2025 · 11 mos · India · On-site

I focus on building strong, value-driven relationships with clients and helping them achieve their business goals. By combining expertise, strategic insights, and a customer-first approach, I ensure smooth onboarding, high product adoption, and lasting success.
What I Do:
Build Strong Relationships: Partner with clients to deliver value and align solutions with their needs.
Gather Insights: Collect and share product feedback to drive innovation and improvements.
Streamline Processes: Develop customer-focused processes that ensure success and satisfaction.
Ensure Adoption: Drive user engagement and adoption of Customer Success Management tools.
Implement Best Practices: Apply proven strategies to improve customer success and outcomes.
My goal is to empower customers with the tools, guidance, and support they need to thrive. With a proactive mindset and a focus on collaboration, I work to create meaningful partnerships and drive impactful results.