Sep 2021 – Aug 2022 · 11 mos · Hyderabad, Telangana, India

Feb 2020 – Sep 2021 · 1 yr 7 mos · Bengaluru, Karnataka

Dec 2017 – Sep 2018 · 9 mos · Hyderabad Area, India

Apr 2017 – Dec 2017 · 8 mos

Dec 2014 – Mar 2017 · 2 yrs 3 mos

Nov 2012 – Dec 2014 · 2 yrs 1 mo

• As Manager - Global Quality Control for Entity Maintenance, Global Banking & Markets,HSBC, my responsibilities circled mainly around delivery and set up of quality standards/framework for Entity Maintenance in accordance with Global Banking & Markets (GBM) guidelines. With span of 200+ staff globally the responsibilities included people management, quality management, tool deployment, stakeholder management, formulating Critical Data Elements, project management, etc.

Apr 2011 – Nov 2012 · 1 yr 7 mos

• The role of Assistant Manager Operations for Global Banking & Markets – Customer On-Boarding and Account Maintenance – Entity Reference Data entailed project management, PLA compliance, team handling, quality monitoring, administrative tasks for Creation, Synchronization, Standardization, and Eradication of Erroneous Data from & of Corporate Customer Profile of our High Profile Customers for Global Banking and Markets for correct CRR and Adjusted Risk Weighted Asset assessment in compliance with the Daily Risk Reporting compliant standards, BASEL II regulatory requirements and SOX compliance.
• Handled and lead 2 concurrent functions within Global Banking and Markets - Customer On-Boarding and Account Maintenance. It entails leading the strategic initiative of leading the Business As Usual model for standardizing the Global Banking and Market's client structure and the HSBC internal hierarchy client structure across different business lines.

Oct 2008 – Mar 2011 · 2 yrs 5 mos

• Was selected as a part of the pilot batch for a Project on Client Data Reconciliation with special emphasis on Basel III and IRB Use Test, for proper regulatory and portfolio exposure in conjunction with risk based analysis. Was responsible for Process Training, Quality Analysis, Migration Training and handling MI for the project. Regular interaction with Business and reporting correct synchronized client structure for DRR (Daily Risk Reporting) exposure. Providing constructive feedback, mentoring and coaching were also other aspects of the job role. In due course was also selected as a migration trainer for the same Project in Hyderabad for CMB client portfolio, and was responsible for setting up and go living the process in Hyderabad after proper training and system setup and analysis.

Jul 2006 – Sep 2008 · 2 yrs 2 mos

• Job role included delivery of Over the call customer support for USA based customers of HSBC Credit Cards. Was promoted to the high sales team within a short span of just 2 months for exemplary selling skills. Post which I was responsible for upselling of enhancement services in a purely sales and service driven environment.