Apr 2021 – Oct 2022 · 1 yr 6 mos · Bangalore Urban, Karnataka, India

Feb 2020 – Apr 2021 · 1 yr 2 mos · Tamil Nadu, India

• Leading a young and ambitious city team in running the best on-demand food service while constantly raising standards.
• Responsible for sustaining and growing the city's revenues with P&L responsibilities. • Leading the Sales team in initiating new accounts and managing relationships with existing ones, thereby ensuring a healthy mix of partners.
• Laying down the road map for new account acquisition for the city and ensuring its execution.
• Strategizing and executing all account related initiatives from operational troubleshooting to activations.
• Leading the Operations team in delivering the best Customer experience while having a 360 degree view from Customer Care to Delivery Executive Safety to Optimal utilization of resources.
• Managing the administration function, operational performance reporting, streamlining processes and systems wherever possible to all the cities.
• Responsible for managing the City team from hiring and training new recruits to assigning targets and formulating incentive/variables plans as well as career planning for each member of the team •
• Handling the enterprise & premium clients team across cities to execute and achieve the targets.

Jan 2019 – Jan 2020 · 1 yr

• Handled 150+ key accounts in Chennai and managed a team to handle 600+ restaurants based on the significant parameters, worked closely with their growth & development and responsible for overall promotions, KPI and P&L management.
• Designed and strengthened automated processes to improve restaurant support guidelines, Campaign tracker, Co-Funding negotiation.
• Solved various issues relating to restaurant partners.
• Sustained the restaurants without exclusivity deals with competition platform with volume projections & marketing campaigns that promotes in-app visibility.
• Observed growth, quality and other parameters of the territory to achieve the overall target and reduce the Uber Eats spend by using multiple tools and data.

May 2018 – Dec 2018 · 7 mos

• Responsible for the business development and management of 700+ restaurants.
• Implemented an automated process for the calculation of campaign payments to the restaurants across 5 cities.
• Built a strong relationship with restaurant partners by proposing appropriate marketing campaigns that helped to enlarge the existing restaurant revenue.
• Onboarded new restaurants based on the cuisine selection gap.
• Managed and executed processes and tools for growing Uber Eats.
• Execute on menu reviews, photography reviews and implementation of restaurant promotions (in partnership with marketing team)

Jul 2015 – Apr 2018 · 2 yrs 9 mos · Chennai, Tamil Nadu, India · On-site

Aug 2014 – Jan 2015 · 5 mos · India

• “Analysis and initiatives for a financial crisis in the life insurance business”.