Mar 2024 – Aug 2024 · 5 mos · Jaipur, Rajasthan, India · On-site

• Spearheaded the design and release of a Project Management module within DeskTrack, creating wireframes and interactive prototypes from scratch; collaborated with development and QA teams to launch the solution within a tight delivery window—directly contributing to increased product adoption and boosting sales.
• Designed and launched a custom CRM solution, helping clients streamline sales tracking and lead management processes; this contributed to a 15% increase in onboarding efficiency.
• Introduced a release checklist and post-launch QA feedback loop, reducing major post-deployment issues by 30%.
• Conducted A/B testing on UI layouts for task workflow components, resulting in a 12% improvement in task completion rates.
• Defined quarterly product goals and collaborated with leadership to build a feature roadmap that aligned engineering capacity with business priorities.
• Drove backlog grooming and sprint planning for cross-functional squads, translating feature requests and user feedback into actionable user stories with clear acceptance criteria.

Jul 2022 – Mar 2024 · 1 yr 8 mos · Jaipur, Rajasthan, India · On-site

• Gathered and documented requirements from diverse stakeholders, translating them into detailed BRD, FRD, and SRS documents for the engineering team, accelerating development clarity.
• Led UAT cycles for enterprise clients across project management, productivity, and monitoring modules, reducing post-release feedback by 40%.
• Created end-to-end process flow diagrams and user journeys to support internal design and development efforts — significantly improving sprint predictability.
• Partnered with product and client servicing teams to prioritize feature requests, contributing to faster delivery of high-impact capabilities.
• Coordinated across QA, developers, and UI/UX teams to validate requirement traceability, enhancing release accuracy and stakeholder trust.
• Built custom Excel-based reporting templates for clients, reducing dependency on internal support teams and improving operational autonomy.
• Worked with leadership to analyze churn drivers and recommended feature enhancements, which contributed to a 20% improvement in client retention over two quarters.

Aug 2021 – Jul 2022 · 11 mos · Delhi, India · Remote

• Conducted structured requirement sessions with clients and transformed functional needs into deliverables with mockups and low-fidelity prototypes.
• Participated in MVP scoping and roadmap planning for new client platforms in edtech and logistics.
• Facilitated three design thinking workshops that helped crystallize user personas, define use cases, and streamline feature planning.
• Collaborated with QA and dev teams to ensure technical alignment, documentation accuracy, and timely delivery.

Apr 2021 – Aug 2021 · 4 mos · Jaipur, Rajasthan, India · On-site

• Worked with senior developers to write, debug, and test C++ modules, contributing to multiple internal
• tools under guidance.
• Gained foundational experience in software development life cycle (SDLC) and industry coding
• standards.