Abhishek Goel

CEO

Gurgaon, Haryana, India21 yrs 3 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Transformed startups into growth engines.
Achieved 99% SLA compliance consistently.
Led 10,000+ telecom rollouts nationwide.

Stackforce AI infers this person is a Telecom and Tech-enabled Operations Leader with extensive experience in scaling and optimizing business operations.

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Skills

Core Skills

Operational ExcellenceCustomer SuccessProject ManagementTechnology IntegrationBusiness GrowthOperational LeadershipProcess StandardizationProject DeliveryInfrastructure UpgradeTelecom Project ManagementNetwork PlanningOperations LeadershipInfrastructure ExpansionNetwork ExpansionInfrastructure UtilizationSales GrowthClient Relationship Management

Other Skills

Agile Project ManagementArtificial Intelligence (AI)BrandingChange Management & Business TransitionsCost OptimizationCross-Functional Leadership & Team BuildingCustomer EngagementCustomer Lifecycle ManagementCustomer ServiceDevOpsDigital MarketingEnd-to-End Project & Program LeadershipMachine LearningMarketing StrategyNegotiation

About

Enterprising and visionary leader with 20+ years of progressive success in scaling businesses, driving operational excellence, and leading large multicultural teams across Telecom, Internet, and Tech-enabled industries. Recognized for transforming startups into growth engines—scaled Park+ from 3 cities to 25+ and 120 projects to 7,000+ within 4 years—while consistently ensuring SLA adherence, revenue growth, and client satisfaction. A proven strategist with expertise in business operations, service delivery, process transformation, and large-scale project execution, including 10,000+ telecom rollouts and 7,000+ automated systems nationwide. Adept at optimizing P&L, governance, and risk management, while delivering sustainable growth and stakeholder value. A change architect and people-centric leader, known for fostering ownership-driven cultures, mentoring 140+ professionals, and achieving award-winning process improvements such as Indus Towers’ Deming Prize. Armed with a rare blend of strategic foresight and executional excellence, Abhishek is poised to create impact in leadership roles across Delhi NCR & GCC.

Experience

Park+

3 roles

National Head - B2B Operations

Promoted

Apr 2023 – Present · 2 yrs 11 mos · On-site

Business Expansion & Team Leadership – Scaled Park+ operations by building and leading a 140-member B2B team, driving seamless integration of technology with operations.
Operational Excellence & SLA Adherence – Consistently achieved 99% SLA compliance, ensuring service quality, efficiency, and superior customer satisfaction.
Customer Success & Service Culture – Fostered a culture of ownership and excellence, delivering a 95% Five-Star rating in customer experience.
Project Delivery & Innovation – Initiated 500+ parking automation projects across tech parks & malls, collaborating with tech teams for cutting-edge, tech-driven solutions.
Key Account Management & Stakeholder Engagement – Supervised a 50-member KAM team, strengthening client relationships and ensuring business continuity with key stakeholders.
Revenue Growth & Financial Optimization – Maximized collections of Rs 6 Cr with 95% success rate, while driving Rs 15 Cr annual revenue through upselling & cross-selling initiatives.

Operational ExcellenceCustomer SuccessProject DeliveryRevenue Growth

B2B - Central Operations

Promoted

Jul 2021 – Mar 2023 · 1 yr 8 mos · On-site

Nationwide Operations Leadership – Directed a PAN India team of 100+ professionals, ensuring seamless delivery of projects & services across multiple cities.
Business Growth Acceleration – Achieved 3X expansion in operations, significantly increasing market presence & regional impact.
Operational Excellence & Standardization – Established & implemented SOPs for delivery and maintenance, driving consistency, efficiency & SLA adherence.
Strategic Workforce Expansion – lead talent acquisition & team growth (65 → 100 members in 4 months) to align with business demands.

Operational ExcellenceBusiness GrowthSOP Implementation

City Head - B2B Operations

May 2020 – Jul 2021 · 1 yr 2 mos · On-site

Operational Leadership & Team Management – Directed city-level teams to achieve service delivery KPIs & client satisfaction goals, ensuring consistent operational success.
Process Standardization & Efficiency – Designed & enforced ground-level SOPs, driving streamlined workflows, enhanced efficiency, and multi-city scalability.
Project & Growth Management – Engineered project management frameworks that enabled 5X operational growth while ensuring timely, high-quality execution.

Operational LeadershipProcess Standardization

Indus towers limited

3 roles

Project Manager

Promoted

Dec 2015 – Apr 2020 · 4 yrs 4 mos · On-site

Infrastructure Upgrade & Reliability – Upgraded passive infrastructure for 6,000+ towers to boost network reliability & operational efficiency.
Strategic Infra Planning – Optimized infrastructure planning for Vodafone BSCs at 15+ locations, ensuring seamless integration & operational readiness.
Large-Scale Project Delivery – Directed execution of 2,500+ infra projects (active & passive) across telecom circles, driving performance improvements.
Cost Optimization & Resource Reuse – Achieved Rs 2.5 Cr savings through tower reuse initiatives at 18 sites, maximizing ROI.
Telecom Network Rollouts – Led delivery of 3G, 4G & new site deployments for Airtel, Vodafone, IDEA & RJIO, accelerating coverage & capacity.
Colocation & Revenue Growth – Delivered 2,800+ colocation projects (RJIO, IDEA, Airtel), boosting infrastructure sharing & revenue generation.

Infrastructure UpgradeProject DeliveryCost Optimization

Corporate PMO

Apr 2014 – Dec 2015 · 1 yr 8 mos · On-site

Planning Manager

Oct 2010 – Mar 2014 · 3 yrs 5 mos · On-site

Dishnet wireless limited

Zonal Head - Operations

Sep 2009 – Oct 2010 · 1 yr 1 mo · Kanpur Area, India · On-site

End-to-End Zonal Operations Leadership: Directed telecom operations across the zone, ensuring seamless service delivery, uptime, and customer satisfaction while aligning with corporate performance standards.
Infrastructure Expansion & Cost Optimization: Spearheaded new site rollouts, infrastructure upgrades, and resource optimization initiatives, driving operational efficiency and reducing costs without compromising quality.

Operations LeadershipInfrastructure Expansion

Reliance communications

Assistant Manager

Sep 2004 – Sep 2009 · 5 yrs · Raipur Area, India · On-site

Drove Rapid Network Expansion: Successfully led the rollout of 500+ telecom sites within strict deadlines, boosting network coverage and ensuring seamless connectivity across key regions.
Optimized Infrastructure Utilization: Implemented cost-effective infrastructure sharing strategies, reducing CapEx by 15% while maintaining high service quality and operational efficiency.

Network ExpansionInfrastructure Utilization

Saffron global limited

Sales Officer

Jun 2004 – Aug 2004 · 2 mos · Gurgaon, India · On-site

• Revenue Growth & Market Penetration: Drove consistent sales growth by building strong client relationships, expanding market presence, and achieving quarterly sales targets through strategic account management and consultative selling.

Sales GrowthClient Relationship Management